Remote opportunity at
ExperianCX Insights and Platform Analyst
Experian seeks a CX Insights and Platform Analyst to join its global data and technology organization. Operating across financial services, healthcare, automotive, insurance, and other sectors,…
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About This Role
Experian seeks a CX Insights and Platform Analyst to join its global data and technology organization. Operating across financial services, healthcare, automotive, insurance, and other sectors, Experian brings together a workforce of 25,200 people across 32 countries. In this fully remote, full-time position, the professional appointed will support the Customer Experience group by placing client feedback at the center of company operations. This role centres on transforming client feedback and…
Job Description
Experian seeks a CX Insights and Platform Analyst to join its global data and technology organization. Operating across financial services, healthcare, automotive, insurance, and other sectors, Experian brings together a workforce of 25,200 people across 32 countries. In this fully remote, full-time position, the professional appointed will support the Customer Experience group by placing client feedback at the center of company operations.
This role centres on transforming client feedback and experiential data into concrete insights while administering and enhancing the Medallia technology platform. The specialist will blend quantitative and qualitative metrics with conversational and operational datasets, build dashboards and reports for various roles, and harness emerging tools such as artificial intelligence and automation. Ideal candidates possess hands-on technical platform administration expertise alongside strong analytical capabilities to help stakeholders understand client experiences and drive business value.
Responsibilities
- Integrate voice of client, survey, operational, and conversational datasets to form a comprehensive perspective of client experience
- Evaluate quantitative and qualitative data to spot themes, drivers, root causes, business risks, and opportunities
- Construct and manage role-specific Medallia dashboards, reports, insight views, and alerts
- Translate stakeholder inquiries into targeted analyses and actionable recommendations
- Track survey metrics, response rates, and data quality standards while suggesting improvements
- Collaborate across sales, service, product, operations, and CX departments on insight-driven initiatives
- Build, test, deploy, configure, and maintain Medallia surveys and reporting infrastructure
- Manage platform permissions, configurations, data feeds, and governance standards
- Resolve integration and reporting complications alongside vendor and technology teams
- Serve as a subject matter expert for the Medallia platform, delivering training and user guidance
- Implement and optimize platform capabilities related to generative AI, text analytics, and conversational intelligence
- Design automation use cases to boost the speed and scale of insight operations
- Monitor AI adoption quality and ensure adherence to responsible implementation controls
Requirements
- Hands-on background administering Medallia or an alternative enterprise customer experience platform
- Minimum of three years of experience blending customer feedback with operational and conversational data to produce insights
- Proven capability to design role-based dashboards, presentations, and stakeholder-ready reports
- Strong skills in quantitative and qualitative analysis, including root-cause identification and verbatim review
- Familiarity with CX measurement practices, survey design, and data quality principles
- Proficiency with reporting and business intelligence tools such as Excel, Power BI, Tableau, or Salesforce
- Advanced written, verbal, and presentation communication abilities suitable for both technical and non-technical audiences
Qualifications
- Prior experience working with Medallia reporting capabilities
- Exposure to conversational intelligence, text analytics, generative AI, or automation
- Familiarity with structured data manipulation and SQL or related querying languages
Core Skills
Benefits
- Medical, dental, and life insurance
- Asociacion Solidarista
- International Share Save Plan
- Flexible work arrangements and work from home
- Paid time off
- Annual performance bonus
- Education reimbursement
- Family bonding leave
- Bereavement leave
- Referral program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is fully remote with flex work and work-from-home options supported.
What employment type is this role?
This is a full-time employment opportunity.
What is the salary for this position?
The salary is not stated in the job posting.
What platform administration experience is required?
Candidates must have hands-on experience administering Medallia or another enterprise customer experience or voice-of-customer platform, alongside at least three years of experience combining customer feedback with operational and conversational data.
Sample Interview Questions
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