Opportunity at
FreshworksDeal Desk Strategy Manager
Based in London, this on-site Deal Desk Strategy Manager role at Freshworks focuses on the company's biggest and most strategic transactions. The person reports to the…
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About This Role
Based in London, this on-site Deal Desk Strategy Manager role at Freshworks focuses on the company's biggest and most strategic transactions. The person reports to the Senior Director, Deal Desk, working as an individual contributor with AEs and regional sales leaders to form deal plans early and steer complicated commercial questions through to completion. Beyond processing paperwork, the manager acts as a trusted adviser to Sales and coordinates Legal, Finance…
Job Description
Based in London, this on-site Deal Desk Strategy Manager role at Freshworks focuses on the company's biggest and most strategic transactions. The person reports to the Senior Director, Deal Desk, working as an individual contributor with AEs and regional sales leaders to form deal plans early and steer complicated commercial questions through to completion. Beyond processing paperwork, the manager acts as a trusted adviser to Sales and coordinates Legal, Finance and Operations to remove friction.
Duties include running point on the region's largest transactions with assigned AEs and RVPs, opening strategy talks with sellers ahead of paperwork and approvals, documenting the order of steps to close, keeping a regular cadence with account teams, and owning structuring along with all order form updates. The manager sorts deal complexity, handles high-stakes accounts personally, and passes routine work to shared services. Other tasks include securing internal approvals, managing Legal correspondence on terms and redlines, joining customer calls, unblocking stalled deals, enabling regional account teams proactively, mentoring newer colleagues, and suggesting workflow improvements.
Candidates should have seven to ten-plus years in Deal Desk, sales ops, revenue ops or similar deal support, including enterprise or strategic-tier deals. The position calls for adviser-style behavior, sound judgment on escalation, a strong grasp of contract structuring and pricing frameworks, and strong writing and speaking skills. Expect heavy volume around month-end and quarter-end closing windowss, with after-hours flexibility. Pay details are not included in the listing.
Responsibilities
- Run point on the largest transactions in the region with assigned AEs and RVPs
- Start strategy talks with sellers before paperwork and approvals are needed
- Document the order of steps required to close each deal
- Keep a regular cadence with account teams to speed deal velocity
- Own deal strategy and structuring, including all order form updates
- Sort deal complexity and route standardized work to shared services
- Secure internal approvals and manage Legal correspondence on contract terms and redlines
- Partner with Finance and Sales Ops on price setting, revenue recognition and terms
- Join customer calls to discuss deal structure
- Be the regional go-to for complex or stalled deals
- Coach newer Deal Desk team members on deal structuring
- Recommend process or template improvements to Deal Desk leadership
Requirements
- Seven to ten-plus years in Deal Desk, sales ops, revenue ops or similar deal support
- Hands-on work with enterprise or top-tier strategic deals
- A trusted-adviser approach to AEs and RVPs that shapes strategy proactively
- Strong grasp of contract structuring, order paperwork, pricing and discount frameworks
- Comfort teaming up with Legal and Finance, plus Sales Ops, on agreement terms, price points or recognition timing
- Good judgment on whether to escalate, hand off or personally resolve a deal
- Excellent communication, including speaking with customers about deal structure
- A track record of mentoring peers and interest in future people leadership
- Ability to manage many concurrent deals around month-end and quarter-end closing windows
Qualifications
- A process-minded habit of noticing recurring issues across deals and suggesting durable fixes
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing is tied to London and is on-site.
What experience is required?
The posting asks for seven to ten-plus years in deal support roles such as Deal Desk or revenue ops, including enterprise deal work.
What is the salary?
The posting does not specify a salary.
How do I apply?
The posting does not describe an application process.
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