Remote opportunity at
NebiusDelivery Operations Manager - Token Factory
The Token Factory unit at Nebius, which runs AI inference for both trial and live deployments, is recruiting a Delivery Operations Manager. The role is full-time…
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About This Role
The Token Factory unit at Nebius, which runs AI inference for both trial and live deployments, is recruiting a Delivery Operations Manager. The role is full-time and remote from anywhere in Europe. The manager designs and maintains the operating system that links sales, delivery and customer success, so each client can move from first contract to production without friction. Day to day, the manager oversees processes for live proofs of…
Job Description
The Token Factory unit at Nebius, which runs AI inference for both trial and live deployments, is recruiting a Delivery Operations Manager. The role is full-time and remote from anywhere in Europe. The manager designs and maintains the operating system that links sales, delivery and customer success, so each client can move from first contract to production without friction.
Day to day, the manager oversees processes for live proofs of concept and production accounts, making sure knowledge is retained when a customer shifts from a trial to a production setup. The position also requires writing guides for complicated events such as customer migrations, model swaps, GPU type changes and contract renewals, as well as defining how a customer's offboarding or scope reduction is wound down.
Commercial administration is part of the job. The manager supports moves to new legal entities, revised agreements and product SKU changes, and writes instructions that show account executives, solutions engineers and sales operations staff how to serve Token Factory clients. The manager also sets out how upsells, such as fresh proofs of concept for existing accounts, are configured for operations and billing.
Visibility is a major theme. The manager maintains one dependable record of customer health, live workloads and contract status, watches upcoming renewals and capacity changes, and escalates risks early. Incidents are handled jointly with solutions architects and support staff, the manager leads regular operating reviews, and pushes for automation across Salesforce, Jira and back-office systems, including customer alerts and contract expiry reminders.
Applicants should come from operations in cloud, AI or software-as-a-service firms and be relaxed about working alongside sales, legal, finance and engineering staff. The posting values process without red tape, initiative in raising problems, and enough technical literacy to follow an engineering discussion. Writing code is not required.
Responsibilities
- Oversee operations for active proofs of concept and production customers
- Document playbooks for moves between environments, model swaps, GPU hardware changes and renewals
- Define how accounts are wound down when customers leave or shrink their scope
- Triage incidents with solutions architects and support and keep escalation routes clear
- Support entity transfers, contract revisions and SKU changes
- Keep one reliable view of customer health, workloads and contract status
- Track renewals and capacity changes and raise risks early
- Lead automation work across Salesforce, Jira and back-office tools
Requirements
- Background in operations at cloud, AI or SaaS companies
- Comfort collaborating with sales, legal, finance and engineering at once
- Skill in adding order to processes without creating extra layers
- Habit of spotting and reporting risks before they grow
- Enough technical understanding to follow an engineering discussion, though coding is not needed
Core Skills
Benefits
- Competitive compensation
- Growth and learning opportunities
- Flexibility and a sense of ownership
- A collaborative, innovative culture
- Work on AI projects with real impact
- An international team environment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where can the role be performed?
The role is remote and open to candidates working from anywhere in Europe.
What kind of experience does the posting ask for?
Required background includes operations in cloud, AI or SaaS settings, plus ease coordinating with several departments at once.
Does the posting state a salary?
No salary is stated. It is a full-time role.
Sample Interview Questions
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