Remote opportunity at
TwilioDeveloper Success Engineer
Twilio is hiring a Developer Success Engineer for Stytch. The job blends engineering with customer success. It is remote and limited to the East Coast time…
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About This Role
Twilio is hiring a Developer Success Engineer for Stytch. The job blends engineering with customer success. It is remote and limited to the East Coast time zone, and the posting states that the company cannot hire in Connecticut, New Jersey or New York at this time. The engineer works one-on-one with developers who are learning Stytch, helps them plan an implementation and answers their questions as they go. The role…
Job Description
Twilio is hiring a Developer Success Engineer for Stytch. The job blends engineering with customer success. It is remote and limited to the East Coast time zone, and the posting states that the company cannot hire in Connecticut, New Jersey or New York at this time.
The engineer works one-on-one with developers who are learning Stytch, helps them plan an implementation and answers their questions as they go. The role also represents customers inside the company, carrying their insights to product, design and engineering and, where feasible, fixing problems or making improvements personally.
Over time the position may grow to include shipping new features to Stytch and other Twilio products through code. Present responsibilities cover building features, fixing bugs, acting as the technical point of contact for customers, and improving documentation and internal and external processes.
The ideal person is inquisitive, persistent with hard technical problems and able to explain things to audiences at any level. Occasional travel may be needed for in-person project or team meetings. The posting lists location-based pay from $116,960 to $171,900 and says the company expects to take applications until January 2nd, a date that may move.
Responsibilities
- Guide developers new to Stytch through designing their implementation and answer their questions
- Speak for customers within the company and pass their feedback to product, design and engineering
- Dig into difficult technical issues to find their underlying causes
- Build new features and repair bugs across Stytch and Twilio products
- Upgrade documentation and internal and external processes
- Serve as a technical resource when customers have product questions
Requirements
- Sincere motivation to figure out what customers need and what worries them
- Strong troubleshooting ability and the persistence to get to root causes
- At least 2 years of hands-on programming in a mainstream language, gained in support, solutions or software engineering positions
- Ability to debug code written by others, including customer integrations, SDKs and open-source libraries
- Ability to deliver small, thoroughly tested patches to code that already exists
- Comfort with contemporary web services and API design
- Ability to communicate clearly and credibly with people at every level
Qualifications
- Knowledge of authentication standards such as SAML and OAuth, plus MFA and identity providers
- Previous customer-facing technical work in support, solution design or field engineering roles
- Experience inside a product group that builds software with a fixed mission
Core Skills
Benefits
- Medical insurance coverage
- Retirement plan (401k)
- Sick leave with pay
- Vacation and personal days
- Parental leave
- May be eligible for equity and corporate bonus programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where can this Twilio role be worked from?
The role is remote and limited to the East Coast time zone. The posting says the company cannot hire in Connecticut, New Jersey or New York at this time.
What is the pay range?
The posting lists location-based ranges from $116,960 to $171,900. It also includes New York and New Jersey bands despite the hiring restriction, so confirm with the recruiter.
Is travel required?
Occasional travel may be required for in-person project or team meetings.
Is there an application deadline?
The posting says the company expects to take applications until January 2nd, though that date may change with business needs.
Sample Interview Questions
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