Opportunity at
ElasticDirector, International Delivery Management - Professional Services
Elastic is seeking a Director of International Delivery Management for Professional Services based in the United Kingdom. As the Search AI Company, Elastic provides cloud-based solutions…
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About This Role
Elastic is seeking a Director of International Delivery Management for Professional Services based in the United Kingdom. As the Search AI Company, Elastic provides cloud-based solutions for search, security, and observability, utilizing its platform to help organizations extract real-time answers from data. In this leadership position, you will oversee the international Delivery Management function across EMEA and APJ, leading a team of approximately 15 Delivery Managers with expectations for significant…
Job Description
Elastic is seeking a Director of International Delivery Management for Professional Services based in the United Kingdom. As the Search AI Company, Elastic provides cloud-based solutions for search, security, and observability, utilizing its platform to help organizations extract real-time answers from data. In this leadership position, you will oversee the international Delivery Management function across EMEA and APJ, leading a team of approximately 15 Delivery Managers with expectations for significant scaling through 2027 and 2028.
This role focuses on transforming the delivery team toward outcome-led consulting, championing Fixed Price engagement models, integrating AI-driven tools into the delivery lifecycle, and driving financial performance across bookings, revenue, and margins. You will act as a senior client presence on strategic enterprise accounts, collaborate closely with regional Sales and Services Directors, and maintain governance on complex global engagements. The position suits an experienced consulting leader with a robust background in international enterprise delivery, financial accountability, and fixed-price execution.
Responsibilities
- Manage and lead the international Delivery Management function consisting of roughly 15 Delivery Managers across EMEA and APJ hubs
- Drive team transformation from project execution to outcome-led consulting and strategic client engagement
- Champion the adoption of Fixed Price engagement models, overseeing scoping, pricing, and execution for platform migrations and other services
- Build a dual-mode delivery capability covering packaged solutions and transformative engagements
- Integrate AI-powered tools and methodologies into the delivery process to enhance productivity and client experience
- Design and establish delivery standards, governance frameworks, and tooling for scalable operations
- Provide direct governance oversight and course-correction on complex or at-risk international projects as a player-coach
- Drive consulting bookings growth, maximize revenue realisation, and improve delivery margins across the portfolio
- Develop executive-level relationships with C-suite and VP clients across enterprise accounts in partnership with regional sales teams
- Serve as the connective tissue between Consulting, Sales, Customer Success, and Product departments
Requirements
- Minimum of 12 years of experience in management consulting, professional services, or enterprise SaaS delivery leadership
- Demonstrated track record of building and leading delivery teams across EMEA and/or APJ
- Proven experience designing, selling, and delivering Fixed Price consulting engagements at scale
- Direct experience owning a P&L or delivery portfolio with accountability for bookings, revenue, and margin
- Experience designing and operating dual-mode delivery models for both repeatable offerings and complex transformations
- Practical background applying AI tools to improve team effectiveness, delivery quality, or customer outcomes
- Strong commercial acumen in expanding client accounts, shaping SOWs, and driving revenue growth
- Executive presence with experience building long-term strategic partnerships at the C-suite level
Qualifications
- Experience industrialising packaged service offerings into repeatable Fixed Price delivery motions
- Hands-on background in deploying AI tools within a professional services or consulting environment
- Career history spanning pre-sales solutioning and post-sales delivery across the full consulting lifecycle
- Familiarity with enterprise SaaS platforms such as Elastic, Salesforce, ServiceNow, or Databricks
- Fluency in agile and hybrid delivery frameworks for complex enterprise environments and platform migrations
- Professional certifications such as PMP or CSM
Core Skills
Benefits
- Competitive pay structure
- Health coverage for employees and their families in many locations
- Flexible locations and schedules for many roles
- Generous annual vacation days
- Matching of financial donations and service up to 2,000 USD or local currency equivalent
- Up to 40 hours each year for volunteer projects
- Minimum of 16 weeks of parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time employment opportunity.
Is the role remote?
The source posting does not describe the role as remote, hybrid, or on-site, though it notes that Elastic operates as a distributed company with flexible schedules for many roles.
What is the salary for this position?
The salary is not stated in the job posting.
How can candidates request accommodations during the application process?
Applicants can request accommodations by emailing candidate_accessibility@elastic.co, and requests will receive a reply within 24 business hours.
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