Remote opportunity at
MedReviewDirector of Account Management
MedReview is a payment integrity company that serves national and regional health plans and other healthcare organizations. This full-time, remote Director of Account Management role serves…
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About This Role
MedReview is a payment integrity company that serves national and regional health plans and other healthcare organizations. This full-time, remote Director of Account Management role serves as the main day-to-day relationship contact for a set of assigned clients. It coordinates communication between clients and MedReview and monitors service performance. The director is the main contact for assigned clients and makes sure questions, issues and requests are answered promptly and accurately.…
Job Description
MedReview is a payment integrity company that serves national and regional health plans and other healthcare organizations. This full-time, remote Director of Account Management role serves as the main day-to-day relationship contact for a set of assigned clients. It coordinates communication between clients and MedReview and monitors service performance.
The director is the main contact for assigned clients and makes sure questions, issues and requests are answered promptly and accurately. The role builds trust with client stakeholders, learns each client's business priorities and operating model, and keeps account plans, stakeholder charts, meeting notes and follow-up lists up to date. Complex or enterprise-level matters are escalated to senior account management leadership.
Service duties involve watching SLA results, outputs, unresolved problems and client promises. The director partners with Operations and other internal groups to diagnose problems and organize fixes, monitors claims aging and recovery activity, and keeps clients posted on status and fixes. The role prepares and leads recurring business reviews, reports on performance and savings, and documents decisions and next steps.
Growth work includes spotting add-on sales and new-solution openings, and supporting renewal, pricing and contracting discussions when assigned. The director also brings client feedback to product, operations and leadership, supports new client implementations, and recommends process improvements. Pay falls between $135,000 and $155,000 a year, based on experience.
Responsibilities
- Act as the main contact for assigned clients
- Pass highly complicated or enterprise-scale matters up to senior account leaders
- Watch SLA results, deliverables, open items and client promises
- Diagnose issues and organize fixes alongside Operations
- Track claims aging and recovery work that could affect results or payments
- Prepare and run regular client meetings and business reviews
- Build clear reports covering results, savings and strategy
- Record decisions, promises, risks and follow-ups after client meetings
- Find add-on and new-solution openings
Requirements
- Bachelor's degree
- Three or more years in a related healthcare field such as account management, client success, managed care, revenue cycle or healthtech
- Track record handling intricate client relationships and aligning several internal groups
- Familiar with healthcare claims work, payment integrity, payer operations and reimbursement
- Clear communication, deck-building, organized habits, problem solving and persistence in follow-up
- Ability to manage multiple priorities and deadlines with limited supervision
- Professional judgment in handling sensitive or escalated client matters
- Comfort with CRM systems, slide decks, spreadsheets and client reporting software
Qualifications
- Background with health plans, TPAs or payment integrity firms (preferred)
- Experience with tech-driven healthcare services or software-as-a-service offerings (preferred)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the job remote?
Yes. The posting lists the role as remote and full-time.
What is the salary?
Pay falls between $135,000 and $155,000 a year, based on experience.
What experience is required?
A bachelor's degree plus three or more years in a healthcare-linked field such as client success or account management.
What background is preferred?
Background with health plans, TPAs or payment integrity firms, and with tech-enabled healthcare or SaaS products, is a plus.
How do I apply?
The posting does not describe an application process.
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