Opportunity at
WiseDirector of Business Operations - North America
Wise is seeking a Director of Business Operations - North America to join their team on-site in Austin. This pivotal leadership position involves steering regional operational…
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About This Role
Wise is seeking a Director of Business Operations - North America to join their team on-site in Austin. This pivotal leadership position involves steering regional operational strategy, mentoring management personnel, and driving key efficiency initiatives. The role offers a clear path toward senior executive entity leadership and acts as the primary operational liaison to regulators and the regional Board of Directors. This opportunity is ideal for a hands-on, strategic leader…
Job Description
Wise is seeking a Director of Business Operations - North America to join their team on-site in Austin. This pivotal leadership position involves steering regional operational strategy, mentoring management personnel, and driving key efficiency initiatives. The role offers a clear path toward senior executive entity leadership and acts as the primary operational liaison to regulators and the regional Board of Directors.
This opportunity is ideal for a hands-on, strategic leader capable of navigating a flat organizational structure. The chosen candidate will direct a matrixed footprint exceeding 1,000 support professionals across European hubs in Budapest and Tallinn while building out local teams in Austin and São Paulo. Responsibilities span location strategy, capacity planning, automation projects, and partnering closely with product teams to build forward-looking infrastructure.
Wise champions an inclusive, international environment and utilizes a 4D leadership framework centered on design, drive, develop, and disrupt. The position requires deep expertise in scaling complex operations, deep familiarity with the US market, and a proven track record of collaborating with product and regulatory stakeholders.
Responsibilities
- Lead the business operations organization in North America to enhance efficiency and performance
- Direct a matrixed footprint of over 1,000 support and servicing personnel in Budapest, Tallinn, Austin, and São Paulo
- Manage and develop a team of high-performing BizOps managers
- Represent company operations before regulators and the board of directors
- Collaborate with regional leadership on market expansion
- Oversee talent development, hiring, and hybrid ways of working
- Drive high-impact automation projects and contact deflection strategies
- Translate product requirements into a sustainable servicing model and formulate 6-month plans
- Track and execute against robust KPIs to eliminate customer friction points
- Act as a local office leader making decisions on location changes and forecasting
Requirements
- Minimum of 7 years of experience in senior operational leadership roles within FinTech or at US banks
- Proven track record in senior operational leadership handling people, processes, and fast-moving change
- Demonstrated ability to execute and scale within complex, tech-driven operations or product-led servicing environments
- Prior experience representing operations to regulators and a board of directors
- Demonstrated history of working in partnership with product teams to build support solutions
- Ability to build and execute against KPIs while using data to solve complex problems
- Strong understanding of US market laws, culture, and regulations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of the position?
This role is based on-site in Austin.
What is the employment type?
The posting specifies full-time employment.
What is the salary for this role?
The job posting does not specify a salary.
What level of experience is required?
Candidates must have a minimum of 7 years of experience in senior operational leadership roles within FinTech or at US banks.
Sample Interview Questions
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