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LalamoveDriver Management Associate (Nhân Viên Quản Lý Chất Lượng Đối Tác) - Làm việc tại điểm Thanh Trì
This full-time, on-site Driver Management Associate role works with Lalamove driver partners at its Hanoi location. The job covers direct driver communication, investigating issues with internal…
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About This Role
This full-time, on-site Driver Management Associate role works with Lalamove driver partners at its Hanoi location. The job covers direct driver communication, investigating issues with internal teams, tracking performance measures such as delivery timeliness and conduct, and recording sticker coverage through regular filming. It suits an empathetic, organised person with strong analytical skills, Excel proficiency and at least one year of driver management experience.
Job Description
This full-time, on-site Driver Management Associate role works with Lalamove driver partners at its Hanoi location. The job covers direct driver communication, investigating issues with internal teams, tracking performance measures such as delivery timeliness and conduct, and recording sticker coverage through regular filming.
It suits an empathetic, organised person with strong analytical skills, Excel proficiency and at least one year of driver management experience.
Responsibilities
- Communicate with drivers to resolve concerns and manage expectations
- Work with Customer Service and Finance to investigate driver issues
- Track driver metrics including delivery timeliness and uniform compliance
- Film designated locations six times a month to monitor sticker presence
Requirements
- At least one year of experience in driver management
- Strong analytical skills to understand KPIs and build plans
- Excellent interpersonal skills and patience
Qualifications
- A university or college degree is preferred
- Experience in operations or customer service is a plus
- Proficiency in Microsoft Office, especially Excel
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting gives the work location as Cau Buou New Urban Area in Hanoi.
What experience is needed?
The posting asks for at least one year of driver management experience. Operations or customer service experience is a plus.
What is the work pattern?
The role includes six filming sessions per month at designated locations, plus ad-hoc tasks assigned by the line manager.
Sample Interview Questions
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