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LalamoveDriver Operations Associate
Lalamove is an on-demand delivery platform operating globally since 2013, connecting customers and drivers through technology to facilitate local goods movement. The organization achieved unicorn status…
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About This Role
Lalamove is an on-demand delivery platform operating globally since 2013, connecting customers and drivers through technology to facilitate local goods movement. The organization achieved unicorn status in 2018, is backed by prominent venture capitalists, and maintains thousands of employees across Southeast Asia and Latin America. The company seeks a Driver Operations Associate to join the team in Johor Bahru, Malaysia. This position suits an outgoing, ambitious individual who is comfortable…
Job Description
Lalamove is an on-demand delivery platform operating globally since 2013, connecting customers and drivers through technology to facilitate local goods movement. The organization achieved unicorn status in 2018, is backed by prominent venture capitalists, and maintains thousands of employees across Southeast Asia and Latin America.
The company seeks a Driver Operations Associate to join the team in Johor Bahru, Malaysia. This position suits an outgoing, ambitious individual who is comfortable working in a fast-paced environment under pressure. The role involves managing driver schedules, providing front-house support, and conducting platform training for delivery partners.
Daily duties include handling vehicle change procedures, processing account inquiries, maintaining administrative records, and issuing reports to the team lead. Additional responsibilities encompass distributing bags to drivers, assisting walk-in visitors at the driver center, instructing partners on service quality standards, gathering feedback, and supporting ad-hoc team tasks.
Responsibilities
- Manage and execute vehicle change procedures and documentation
- Resolve account-related questions from drivers and stakeholders
- Maintain precise records of administrative activities and data updates
- Prepare and submit regular reports to the team lead
- Distribute delivery bags to drivers promptly
- Assist drivers with walk-in inquiries at the driver center
- Conduct platform training sessions for delivery drivers
- Educate drivers on service quality standards and procedures
- Collect driver feedback regarding the platform and training for continuous improvement
- Support the team with event planning, logistics, or other assigned administrative duties
Requirements
- Possess an outgoing and open-minded personality capable of interacting with diverse profiles
- Demonstrate a go-getter attitude with solutions and ideas for daily operations
- Exhibit strong prioritization skills and a structured mindset to handle multiple tasks concurrently
- Maintain an autonomous and adaptable approach in a changing work environment
- Adhere strictly to company processes and standard operating procedures
Qualifications
- Hold a diploma or higher in any field
- Bring prior experience in driver management, community management, or field team recruitment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based in Johor Bahru, Malaysia.
What are the core duties for this position?
The role involves handling vehicle change processes, resolving driver account inquiries, managing administrative data, overseeing bag distribution, assisting walk-in visitors, and conducting platform and quality training for drivers.
What educational background is required?
Candidates must hold a diploma or higher in any field.
Is salary and benefits information provided in the posting?
No, the job posting does not specify salary or benefits details.
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