On-site opportunity at
LalamoveNhân Viên Vận Hành - Điểm Hỗ Trợ Đối Tác Tài Xế Gia Lâm Hà Nội
Lalamove is hiring a Driver Operations Staff member for the Gia Lâm Driver Support Hub in Hanoi. This on-site position focuses on maintaining stable driver activity,…
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About This Role
Lalamove is hiring a Driver Operations Staff member for the Gia Lâm Driver Support Hub in Hanoi. This on-site position focuses on maintaining stable driver activity, optimizing vehicle usage, and executing promotional campaigns. The person in this role will directly guide drivers to elevate customer service quality while ensuring strict adherence to standard operating procedures and service level agreements. Key duties involve applying company logo stickers to driver trucks according…
Job Description
Lalamove is hiring a Driver Operations Staff member for the Gia Lâm Driver Support Hub in Hanoi. This on-site position focuses on maintaining stable driver activity, optimizing vehicle usage, and executing promotional campaigns. The person in this role will directly guide drivers to elevate customer service quality while ensuring strict adherence to standard operating procedures and service level agreements. Key duties involve applying company logo stickers to driver trucks according to precise standards, suggesting operational enhancements to streamline daily tasks, and reviewing existing operational workflows. Candidates must be prepared to meet individual and team targets alongside taking on special projects assigned by management. The weekly schedule runs from Monday through Friday between 9:00 AM and 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM.
This role suits individuals possessing an open mindset and strong communication skills who can interact effectively with diverse people. Ideal candidates demonstrate patience, carefulness, adaptability to new challenges, systematic prioritization capabilities, and a self-driven attitude suited for a dynamic work environment.
Responsibilities
- Maintain stable driver activity levels and deploy promotional programs
- Optimize vehicle utilization and apply Lalamove logo stickers to driver trucks according to specific standards
- Directly guide drivers to improve customer service quality and enforce standard operating procedures and service level agreements
- Propose improvement ideas to simplify and streamline daily operational tasks
- Review current standard operating procedures of the operations department
- Achieve personal and driver operations team objectives
- Handle special projects and tasks assigned by the direct manager
Requirements
- Hold a college or university diploma
- Have at least one year of relevant experience in operations or customer service
- Be proficient in Microsoft Office, particularly Excel
- Demonstrate fluent Vietnamese communication skills in both writing and speaking
Qualifications
- Dynamic, cooperative, and responsible working attitude
- Possess strong organizational skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The position is located at the Gia Lâm Driver Support Hub and is an on-site role.
What are the working hours?
Working hours are from Monday to Friday, 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.
What experience is required for this role?
Candidates must have at least one year of related experience in operations or customer service, along with a college or university degree.
What is the salary for this position?
The job posting does not specify the salary.
Sample Interview Questions
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