On-site opportunity at
LalamoveNhân Viên Vận Hành - Điểm Hỗ Trợ Đối Tác Tài Xế Gia Lâm Hà Nội (Không Yêu Cầu Kinh Nghiệm)
Lalamove is hiring a Driver Operations Staff for its driver support center located in Gia Lâm, Hà Nội. In this on-site role, the selected candidate will…
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About This Role
Lalamove is hiring a Driver Operations Staff for its driver support center located in Gia Lâm, Hà Nội. In this on-site role, the selected candidate will help maintain stable driver activity levels, roll out promotional campaigns, and optimize vehicle usage. The position involves directly guiding driver partners to improve service quality while ensuring strict adherence to standard operating procedures and service level agreements. Key duties include applying company logo stickers…
Job Description
Lalamove is hiring a Driver Operations Staff for its driver support center located in Gia Lâm, Hà Nội. In this on-site role, the selected candidate will help maintain stable driver activity levels, roll out promotional campaigns, and optimize vehicle usage. The position involves directly guiding driver partners to improve service quality while ensuring strict adherence to standard operating procedures and service level agreements. Key duties include applying company logo stickers to partner trucks according to specific vehicle standards, suggesting process improvements to streamline daily operations, and reviewing existing operational procedures to meet individual and team targets. The schedule runs from Monday through Friday between 9:00 AM and 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.
This opportunity is well-suited for open-minded individuals with strong communication skills who can interact effectively with diverse people. Candidates should exhibit patience, carefulness, adaptability to new challenges, systematic prioritization, and the ability to multitask without sacrificing quality. While prior work experience in operations or customer service is advantageous, it is not mandatory, as training will be provided for the right hire.
Responsibilities
- Maintain stable driver activity levels and promote vehicle usage optimization
- Guide driver partners directly to elevate service quality and enforce standards
- Apply Lalamove logo stickers onto partner trucks following vehicle guidelines
- Propose ideas to simplify and streamline daily operational tasks
- Review current standard operating procedures within the operations department
- Pursue and achieve individual and driver operations team goals
- Execute special projects and tasks assigned by the direct manager
Requirements
- Demonstrate an open mindset with communication skills to influence diverse groups
- Show patience, diligence, and readiness to adapt to fresh challenges
- Possess systematic thinking and prioritization skills for handling concurrent issues
- Exhibit self-sufficiency and adaptability within changing environments
- Demonstrate proficiency in Microsoft Office, particularly Excel
- Possess fluent spoken and written Vietnamese communication skills
Qualifications
- Degree from a university in a related discipline
- Status as a graduating senior or recent university graduate
- Prior work experience in customer service or operations
- Dynamic, cooperative, and responsible profile with strong organizational abilities
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours for this role?
The schedule is Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM.
Where is the job location?
The position is located at the Gia Lâm driver support point and is performed on-site.
Is prior experience required to apply?
No prior experience in customer service or operations is required, as the company provides training for the right candidate.
What is the salary for this position?
The job posting does not specify the salary for this role.
Sample Interview Questions
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