Opportunity at
GitLabEcosystem Operations Specialist
GitLab is hiring a full-time Ecosystem Operations Specialist to translate the organization's partner go-to-market strategy into smooth, daily operational execution. GitLab builds an intelligent orchestration platform…
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About This Role
GitLab is hiring a full-time Ecosystem Operations Specialist to translate the organization's partner go-to-market strategy into smooth, daily operational execution. GitLab builds an intelligent orchestration platform for DevSecOps, trusted by millions of users and a majority of Fortune 100 companies to ship secure software rapidly. In this role, the selected candidate will serve as a primary operational contact for sellers, ecosystem sales managers, distributors, and partners. The position focuses on…
Job Description
GitLab is hiring a full-time Ecosystem Operations Specialist to translate the organization's partner go-to-market strategy into smooth, daily operational execution. GitLab builds an intelligent orchestration platform for DevSecOps, trusted by millions of users and a majority of Fortune 100 companies to ship secure software rapidly. In this role, the selected candidate will serve as a primary operational contact for sellers, ecosystem sales managers, distributors, and partners.
The position focuses on managing partner-sourced workflows, supporting transactions through marketplaces and two-tier distributors, generating accurate quotes, and resolving operational roadblocks. The ideal professional brings a background in revenue operations, deal desk management, or sales support, along with analytical capabilities and practical experience leveraging generative artificial intelligence tools for workflow efficiency.
Responsibilities
- Manage partner-sourced and partner-influenced workflows spanning deal registrations, account setups, cloud co-sell referrals, and validation routing
- Handle partner quote requests based on established pricing policies and prepare deals for closure alongside sales, billing, finance, and deal desk teams
- Guide internal teams, partners, and distributors regarding attribution, program compliance, and operational questions
- Identify and escalate operational exceptions concerning pricing, policies, contracts, or systems to appropriate owners
- Oversee administrative partner program tasks including onboarding, channel price files, rebates, professional services eligibility, and not-for-resale licensing
- Track salesforce and partner portal data to prevent synchronization failures, incorrect ownership, and missing links
- Contribute to month-end close activities, data controls, and reports regarding backlog, aging, turnaround times, and metrics
- Create and deliver dashboards, business updates, and operational enablement training or documentation for regional and global teams
- Analyze recurring bottlenecks, test potential systems improvements, and support automation initiatives
Requirements
- Experience in partner operations, sales operations, order management, deal desk, or finance operations supporting sales teams and channel partners
- Familiarity with enterprise quote-to-cash processes and configure, price, quote tools within a channel environment
- Proficiency with Salesforce and partner-management portals
- Strong analytical skills with experience utilizing advanced spreadsheets and building business intelligence dashboards
- Practical experience using generative artificial intelligence tools to scale and improve operational productivity and quality
- Demonstrated problem-solving abilities, attention to detail, and cross-functional communication skills
Qualifications
- Familiarity with Impartner or similar channel management tools
- Experience working with SQL or Snowflake
- Interest in open source software and the employer's platform
Core Skills
Benefits
- Flexible paid time off
- Access to team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Ecosystem Operations Specialist role?
The United States base salary range for this position is USD 86,400 to 146,400 per year, and sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
What employment type is this position?
This is a full-time position.
What location is required for this role?
The posting specifies that the base salary range applies to United States residents, though the talent acquisition team can address specific location eligibility questions during the recruiting process.
What kind of experience is needed for this job?
Candidates need background in partner operations, sales operations, deal desk, order management, or a similar revenue operations environment, alongside experience with enterprise quote-to-cash processes, Salesforce, and generative artificial intelligence tools.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.