Remote opportunity at
GitLabAssociate Renewals Manager, SMB
GitLab is seeking an Associate Renewals Manager, SMB to operate within its all-remote, asynchronous environment. As an intelligent orchestration platform for DevSecOps, the company is trusted…
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About This Role
GitLab is seeking an Associate Renewals Manager, SMB to operate within its all-remote, asynchronous environment. As an intelligent orchestration platform for DevSecOps, the company is trusted by millions of users to help ship secure software rapidly. In this individual-contributor role, the selected candidate will focus on tactical execution, handling timely subscription renewals under the general direction of senior team members and a direct manager. This position requires consulting with customers…
Job Description
GitLab is seeking an Associate Renewals Manager, SMB to operate within its all-remote, asynchronous environment. As an intelligent orchestration platform for DevSecOps, the company is trusted by millions of users to help ship secure software rapidly. In this individual-contributor role, the selected candidate will focus on tactical execution, handling timely subscription renewals under the general direction of senior team members and a direct manager.
This position requires consulting with customers to understand product usage, uncover expansion opportunities such as additional seats or modules, and manage contract lifecycles. The role suits a detail-oriented professional with strong organizational skills who can track key dates, prepare accurate documentation, and collaborate across departments like Sales, Customer Success, and Finance.
Team members are expected to integrate artificial intelligence tools into their daily workflows as a productivity multiplier. The position involves forecasting outcomes, mitigating churn risks, and maintaining accurate CRM records. Additionally, traveling for team gatherings, training sessions, or customer visits is required for this remote role.
Responsibilities
- Manage a portfolio of customer renewals to drive them to on-time closure
- Consult with clients to discover product utilization patterns and future goals
- Spot and surface potential expansions involving extra seats, tiers, or modules
- Draft and dispatch renewal quotes, order forms, and paperwork accurately
- Evaluate moderate renewal scenarios involving usage trends and contract terms, escalating risks as needed
- Clarify renewal terms and issues for customers and internal teams to build consensus
- Partner with Sales, Customer Success, and Finance to solve roadblocks and nurture retention
- Keep CRM and renewal database records accurate for forecasting and reporting
- Incorporate artificial intelligence tools into daily workflows to boost efficiency
Requirements
- Ability to independently execute basic renewal processes
- Familiarity with handling multiple renewals simultaneously with high attention to detail
- Clear written and verbal communication abilities
- Capacity to follow defined frameworks and protocols while flagging exceptions appropriately
- Openness to guidance, coaching, and feedback from managers and senior peers
- Ability to travel for events such as team offsites, training, and client meetings
Qualifications
- Prior exposure to more complex renewal scenarios like multi-year contracts, upsell-attached renewals, or non-standard terms
- Initial understanding of GitLab operations, cultural values, and remote work best practices
Core Skills
Benefits
- Flexible paid time off
- Team Member Resource Groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Home office support
- Incentive pay targeted at up to 100% of the offered base salary for sales roles
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, GitLab roles are remote, though some positions may carry specific location-based eligibility guidelines.
What is the salary range for this role?
For United States residents, the base salary range is USD 53,760 to 105,000 per year, and sales roles are eligible for incentive pay targeted at up to 100% of the offered base salary.
What is the employment type?
The posting specifies that this is a full-time position.
Will travel be required for this job?
Yes, the posting indicates an ability to travel for events such as training sessions, team offsites, and customer meetings is required.
Sample Interview Questions
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