Opportunity at
FreshworksEnterprise Account Manager
This individual contributor role is about pushing sales into a defined portfolio of paying UK and Ireland accounts that the company regards as strategically important to…
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About This Role
This individual contributor role is about pushing sales into a defined portfolio of paying UK and Ireland accounts that the company regards as strategically important to the region. The account manager runs the whole selling cycle with colleagues across Freshworks, from prospecting and lead handling through qualification, trials and close. The person acts as a brand advocate for the company's SaaS portfolio, presenting these tools as ways for organizations to…
Job Description
This individual contributor role is about pushing sales into a defined portfolio of paying UK and Ireland accounts that the company regards as strategically important to the region. The account manager runs the whole selling cycle with colleagues across Freshworks, from prospecting and lead handling through qualification, trials and close. The person acts as a brand advocate for the company's SaaS portfolio, presenting these tools as ways for organizations to work more productively and serve their own customers better.
The main targets are expanding spend on current product lines, selling additional products into existing accounts, and running renewals and upsells from start to finish. Retention counts too: the role is partly measured on customer churn and works hand in hand with the customer success team to limit it. The manager builds and reports pipeline and forecasts, holds value-focused discussions with C-level executives, and coordinates with account executives, customer success, implementation, billing and support. Mining account data to sharpen strategy and steering clients toward relevant use cases are also part of it. Travel to customer sites is needed when required.
Candidates should have at least seven years of direct or field selling for B2B SaaS, ideally with customer experience, CRM or ITSM tools. Experience closing large technology agreements, growing new business from scratch and reaching quota consistently is expected, along with a grasp of customer and employee experience during digital transformation. The listing gives London as the location and marks the role as on-site. No salary range is shown.
Responsibilities
- Deliver sales from a portfolio of paying accounts, aiming past revenue goals in the UKI market.
- Build and sustain a strong pipeline, including new opportunities inside existing accounts.
- Juggle many accounts at once and manage renewals from start to finish.
- Partner with customer success to lower churn across your portfolio.
- Produce regular pipeline and forecast reports.
- Hold persuasive value discussions with C-level leaders.
- Mine account and sales data to refine your approach.
- Help customers spot relevant use cases and make real business impact.
- Track competitors and their offerings.
- Visit customer sites when needed.
Requirements
- At least seven years of direct or field sales for B2B SaaS.
- Experience winning, negotiating and closing large technology agreements.
- Background presenting a portfolio of products to existing clients.
- Record of territory expansion and quota attainment.
- Understanding of customer and employee experience amid digital transformation.
Qualifications
- Selling experience around CX, CRM or ITSM tools would be a notable asset.
- Experience running a technology book of business and winning net-new deals in volume.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The listing gives London as the location and marks the role as on-site. The posting refers to the UKI region.
Does the role involve travel?
Yes, the posting says travel to customer locations is required as needed.
What experience is required?
The posting asks for at least seven years of direct or field sales experience with SaaS solutions in B2B environments.
What is the salary?
The posting does not specify a salary range.
How do I apply?
The posting does not describe an application process.
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