Remote opportunity at
CanonicalEnterprise Customer Success Manager
This is a full-time, remote Enterprise Customer Success Manager role at Canonical. The function exists to reduce customer risk and churn, help customers take up new…
Career Tools
About This Role
This is a full-time, remote Enterprise Customer Success Manager role at Canonical. The function exists to reduce customer risk and churn, help customers take up new products and services, and expand accounts that already use Canonical's software. The CSM builds trust with assigned customers and works out what they are trying to achieve, so that expectations, additional services and product capacity can be matched to their needs. Typical work includes…
Job Description
This is a full-time, remote Enterprise Customer Success Manager role at Canonical. The function exists to reduce customer risk and churn, help customers take up new products and services, and expand accounts that already use Canonical's software.
The CSM builds trust with assigned customers and works out what they are trying to achieve, so that expectations, additional services and product capacity can be matched to their needs. Typical work includes onboarding new customers, elaborating and coordinating complex projects alongside developers, IT leaders and business decision makers, and developing engagement plans alongside the Sales, Field Engineering and Support teams. The CSM also spots growth and renewal risks in a regional customer portfolio, responds to reactive ticket requests, and runs campaigns that reach several customers through digital channels. The posting names products such as Ubuntu Pro, MAAS, Landscape and Kubernetes.
Candidates need at least five years in IT, grounded in a solid technical background and exposure to projects involving Linux, data applications, storage, cloud, networking, security, migration or IoT. The role calls for an impeccable customer-facing manner, enthusiasm for cloud and data-center platforms, and strong presentation skills. Experience improving internal processes without slowing customer delivery is valued. Spanish and Portuguese, alongside excellent English, are noted as useful languages. Canonical has been fully remote since 2004 and describes itself as founder-led and profitable.
Responsibilities
- Bring new customers on board and walk them through the company's products and support processes
- Elaborate and coordinate complex projects alongside developers, IT leaders and business decision makers
- Develop engagement plans alongside the Sales, Field Engineering and Support teams
- Find growth opportunities and renewal risks in a regional customer portfolio
- Respond to reactive ticket requests from customers
- Run campaigns that target several customers through digital touchpoints
- Advocate for customers internally to influence roadmaps, websites, documentation and processes
Requirements
- At least five years in IT, grounded in a solid technical background
- Exposure to projects involving Linux, data applications, storage, cloud, networking, security, migration or IoT
- Excellent presentation skills for guiding discussions about complex software
- Customer-facing skills and enthusiasm for cloud and data-center platforms
- Track record of refining internal processes while keeping customer delivery on schedule
- Good knowledge of agile methodologies
- A team player who works with all departments and levels
Qualifications
- Proficiency in Spanish and Portuguese alongside excellent English is welcomed
- Familiarity with Salesforce, Jira and CRM tools would help
Core Skills
Benefits
- Annual compensation review and a performance-driven bonus or commission
- USD 2,000 each year for personal learning and development
- Twice-yearly in-person team sprints in a distributed setup
- Annual holiday leave, plus maternity and paternity leave
- Team member assistance and wellness platform
- Priority Pass access, plus upgraded seats on long-haul trips to company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this Customer Success Manager role remote?
Yes. The posting describes the role as remote, with no single office location specified.
What experience does the role require?
The posting asks for at least five years in IT, grounded in a solid technical background and exposure to projects in areas such as Linux, cloud, storage or security.
Are any languages required?
The posting does not require a specific language beyond excellent English. Spanish and Portuguese are described as useful additional languages.
Is the role full-time, and what is the salary?
The role is full-time. The posting does not specify a salary, but mentions pay is reviewed annually and includes a performance-driven bonus or commission.
How do I apply?
The posting does not describe the application process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
