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CanonicalEnterprise Customer Success Manager
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source…
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About This Role
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, IoT, and engineering initiatives. Operating as a distributed organization with staff spread across more than 75 countries, Canonical seeks a professional to help reduce churn, minimize risk, facilitate new product adoption, and…
Job Description
Canonical, the publisher of the Ubuntu platform, is hiring an Enterprise Customer Success Manager to join its growing, strategic Customer Success department. The company provides open-source software and operating systems utilized in artificial intelligence, public cloud, data science, IoT, and engineering initiatives. Operating as a distributed organization with staff spread across more than 75 countries, Canonical seeks a professional to help reduce churn, minimize risk, facilitate new product adoption, and drive account expansion.
In this role, the Enterprise Customer Success Manager will manage assigned customer portfolios, build trust, align expectations, and collaborate with teams across sales, support, and field engineering. Professionals in this department specialize in customer segments such as Mass, Focus, Step Growth, or Tech. The position involves onboarding new clients, managing regional portfolios, running structured weekly reviews, serving as an internal customer advocate, and coordinating complex projects with IT managers and developers.
Responsibilities
- Onboard new customers and introduce them to support processes and company products including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
- Develop and coordinate complex projects alongside IT managers, developers, and industry decision-makers.
- Partner with Sales, Support, and Field Engineering to create and execute engagement plans meeting customer objectives.
- Oversee a regional customer portfolio to identify expansion opportunities and address renewal risks alongside Sales.
- Facilitate disciplined weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
- Represent the customer internally to influence product roadmaps, documentation, processes, and websites.
- Provide reactive ticket support for customers and execute multi-customer digital campaigns.
Requirements
- At least 5 years of professional work experience closely tied to IT.
- Background in projects involving Linux OS, storage, data applications, cloud computing, security, networking, migrations, or IoT.
- Strong presentation abilities suited for discussing complex software.
- Experience building and refining internal processes while ensuring timely delivery on customer projects.
- Familiarity with agile methodologies.
Qualifications
- Proficiency in written and spoken Spanish and Portuguese, alongside excellent English command.
- Experience utilizing Salesforce, Jira, and other CRM platforms.
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints in international locations
- Annual learning and development budget of USD 2,000
- Annual compensation reviews
- Performance-driven annual bonus or commission
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely, and Canonical operates primarily as a distributed organization with very few office-based positions.
What is the salary for the Enterprise Customer Success Manager role?
The source posting does not specify the salary for this position.
What kind of experience is required for this job?
Candidates need a minimum of 5 years of IT-related work experience with exposure to topics such as Linux OS, cloud computing, storage, networking, security, data applications, migrations, or IoT.
What are the employment terms?
The position is full-time, though specific hours or contract durations are not detailed beyond being a full-time role.
Sample Interview Questions
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