Remote opportunity at
CanonicalEnterprise Customer Success Manager (French speaker)
Canonical seeks an Enterprise Customer Success Manager to join its growing customer success group. This strategic team aims to minimize churn, mitigate risk, encourage product adoption,…
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About This Role
Canonical seeks an Enterprise Customer Success Manager to join its growing customer success group. This strategic team aims to minimize churn, mitigate risk, encourage product adoption, and expand footprint within existing accounts. The company publishes Ubuntu and works extensively with open-source infrastructure and applications. In this role, the incumbent will build trusted relationships with clients, understand their objectives, and map out collaboration strategies. Specialists operate across specific customer tiers such…
Job Description
Canonical seeks an Enterprise Customer Success Manager to join its growing customer success group. This strategic team aims to minimize churn, mitigate risk, encourage product adoption, and expand footprint within existing accounts. The company publishes Ubuntu and works extensively with open-source infrastructure and applications.
In this role, the incumbent will build trusted relationships with clients, understand their objectives, and map out collaboration strategies. Specialists operate across specific customer tiers such as Mass, Focus, Step Growth, and Tech segments. Responsibilities span across onboarding, multi-functional project coordination, identifying growth areas, mitigating renewal risks, and advocating for clients internally. The position is based remotely in the EMEA region.
Candidates must possess a native-level command of French alongside a strong grasp of English, coupled with extensive professional background in the IT sector. This opportunity suits professionals with expertise in Linux, cloud technologies, and data center infrastructure who enjoy working collaboratively across cross-functional teams.
Responsibilities
- Onboard new clients and introduce them to products and support processes
- Coordinate complex projects involving developers, IT managers, and industry decision-makers
- Partner with Sales, Field Engineering, and Support to deliver engagement plans that meet client goals
- Manage a regional customer portfolio to spot growth opportunities and renewal risks
- Run disciplined weekly customer and business reviews with cross-functional teams to clear blockers
- Act as an internal client advocate to influence product roadmaps, documentation, and processes
- Handle reactive ticket requests and execute multi-customer digital campaigns
Requirements
- Native French proficiency and an excellent command of English
- Minimum 5 years of professional work experience with a strong IT background
- Exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Strong presentation skills capable of leading conversations regarding complex software
- Experience building and enhancing internal processes while maintaining timely delivery
Qualifications
- Familiarity with agile methodologies
- Experience utilizing Salesforce, Jira, and other CRM systems
Core Skills
Benefits
- Annual compensation review factoring in geographical location, experience, and performance
- Performance-driven annual bonus
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards and annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunities to travel for team sprints and meet colleagues at company events
- Priority Pass for travel and long-haul travel upgrades
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely in the EMEA region. Canonical has operated as a remote-first company since 2004.
What language skills are required for this role?
Applicants must have native-level French proficiency alongside an excellent command of English for internal interactions.
What experience is necessary to apply?
Candidates need a minimum of 5 years of work experience with a strong IT background, including exposure to areas such as Linux OS, cloud computing, storage, networking, security, migration, IoT, or data applications.
What benefits are provided?
Canonical offers a performance-driven annual bonus, a USD 2,000 annual learning and development budget, recognition rewards, holiday leave, maternity and paternity leave, an Employee Assistance Programme, and travel perks.
What is the salary for this position?
The salary is not stated in the source posting. Compensation is shaped globally by geographical location, experience, and performance, with annual reviews.
Sample Interview Questions
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