Remote opportunity at
CanonicalEnterprise Customer Success Manager (French speaker)
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the EMEA region. It sits in the company's Customer Success function, which…
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About This Role
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the EMEA region. It sits in the company's Customer Success function, which works to lower customer risk and churn, support the uptake of new products and services, and grow existing accounts. The CSM develops trust with assigned customers and learns their goals, so expectations stay aligned and customers have a strong experience across Canonical's wide product…
Job Description
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the EMEA region. It sits in the company's Customer Success function, which works to lower customer risk and churn, support the uptake of new products and services, and grow existing accounts.
The CSM develops trust with assigned customers and learns their goals, so expectations stay aligned and customers have a strong experience across Canonical's wide product range. Daily tasks include onboarding new customers, coordinating complex projects alongside developers, IT leaders and business decision makers, and building engagement plans together alongside the Sales, Field Engineering and Support teams. The role also finds growth opportunities and renewal risks within a regional portfolio, handles reactive ticket requests, and runs digital campaigns across multiple customers. Products referenced include Ubuntu Pro, MAAS, Landscape and Kubernetes.
This posting is for a French speaker: native French is required, together with excellent English. Candidates need at least five years of IT experience and exposure to projects in Linux, data applications, storage, cloud, networking, security, migration or IoT. Presentation skills that help guide conversations about complex software, and experience improving internal processes without slowing customer delivery, are also expected. Canonical describes itself as founder-led and profitable, and says it has more than 1,200 colleagues in over 75 countries.
Responsibilities
- Bring new customers on board and walk them through Canonical's products and support processes
- Coordinate complex projects involving developers, IT leaders and business decision makers
- Develop engagement plans together alongside the Sales, Field Engineering and Support teams
- Identify growth opportunities and renewal risks within a regional customer portfolio
- Run a structured weekly review of customer and business matters with cross-functional teams
- Handle reactive ticket requests and run digital campaigns for multiple customers
- Advocate for customers internally to shape product roadmaps, documentation and processes
Requirements
- Native-level French
- Excellent command of English
- At least five years of IT work experience
- Exposure to projects in Linux, data applications, storage, cloud, networking, security, migration or IoT
- Strong presentation skills for complex software discussions
- Track record of refining internal processes while keeping customer delivery on schedule
- Works well with all departments and levels of the business
Qualifications
- Knowledge of agile methodologies
- Familiarity with Salesforce, Jira and CRM tools would help
Core Skills
Benefits
- Annual compensation review and a bonus tied to performance
- USD 2,000 each year for personal learning and development
- Twice-yearly in-person team sprints in a distributed setup
- Annual holiday leave, plus maternity and paternity leave
- Employee Assistance Programme
- Priority Pass access, plus upgraded seats on long-haul trips to company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote, and which region does it cover?
Yes. The posting says the role is remote and based in the EMEA region.
What language skills are required?
Native French is required, along with excellent command of English.
What experience is needed?
The posting asks for at least five years of IT experience, with exposure to projects in areas such as Linux, cloud, storage, networking or security.
Is the role full-time, and what is the salary?
The role is full-time. The posting does not specify a base salary, though it mentions a bonus tied to performance.
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