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CanonicalEnterprise Customer Success Manager (Japanese speaker)
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the APAC region. Customer Success is a newer, strategic function at the…
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About This Role
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the APAC region. Customer Success is a newer, strategic function at the company, focused on reducing customer risk and churn, helping customers adopt new products and services, and growing existing accounts. The CSM builds trust with a portfolio of assigned customers and works to understand their objectives, so expectations stay aligned and customers get the most…
Job Description
This full-time Enterprise Customer Success Manager role at Canonical is remote and based in the APAC region. Customer Success is a newer, strategic function at the company, focused on reducing customer risk and churn, helping customers adopt new products and services, and growing existing accounts.
The CSM builds trust with a portfolio of assigned customers and works to understand their objectives, so expectations stay aligned and customers get the most from Canonical's offering. Day-to-day work includes onboarding new customers, coordinating complex projects alongside developers, IT leaders and business decision makers, and developing engagement plans alongside the Sales, Field Engineering and Support teams. The role also spots growth and renewal risks, handles reactive ticket requests, and runs digital campaigns for groups of customers. Products named in the posting include Ubuntu Pro, MAAS, Landscape and Kubernetes.
This posting is for a Japanese speaker: native Japanese is required, along with excellent English for internal work. Candidates need at least five years of IT experience with exposure to projects in Linux, data applications, storage, cloud, networking, security, migration or IoT. Strong presentation skills and experience improving internal processes are also valued. Canonical describes itself as founder-led and profitable, with more than 1,200 colleagues across over 75 countries.
Responsibilities
- Bring new customers on board and walk them through Canonical's products and support processes
- Coordinate complex projects alongside developers, IT leaders and business decision makers
- Build engagement plans alongside the Sales, Field Engineering and Support teams
- Identify growth opportunities and renewal risks across a customer portfolio, working with Sales
- Run a structured weekly review of customer and business matters with cross-functional teams
- Handle reactive support ticket requests and run digital campaigns for multiple customers
- Represent customers internally to influence product roadmaps, documentation and processes
Requirements
- Native-level Japanese
- Excellent English for internal communication
- At least five years of IT work experience
- Exposure to projects in Linux, data applications, storage, cloud, networking, security, migration or IoT
- Strong customer-facing and presentation skills
- Track record of refining internal processes while keeping customer delivery on schedule
- A team player comfortable working with all departments
Qualifications
- Knowledge of agile methodologies
- Familiarity with Salesforce, Jira and CRM tools would help
Core Skills
Benefits
- Annual compensation review and a bonus tied to performance
- USD 2,000 each year for personal learning and development
- Twice-yearly in-person team sprints in a distributed setup
- Annual holiday leave, plus maternity and paternity leave
- Employee Assistance Programme
- Priority Pass access, plus upgraded seats on long-haul trips to company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote, and which region does it cover?
Yes. The posting says the role is remote and based in the APAC region.
What language skills are required?
Native Japanese is required, along with excellent command of English for internal interactions.
What experience is needed?
The posting asks for at least five years in IT, grounded in a solid technical background and exposure to projects in areas such as Linux, cloud, storage, networking or security.
Is the role full-time, and what is the salary?
The role is full-time. The posting does not specify a base salary, though it mentions a bonus tied to performance.
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