Opportunity at
FairMoneyField Recovery Officer
FairMoney, a mobile banking institution founded in 2017 with operations mainly in Nigeria, is currently hiring a Field Recovery Officer. Backed by investors such as Tiger…
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About This Role
FairMoney, a mobile banking institution founded in 2017 with operations mainly in Nigeria, is currently hiring a Field Recovery Officer. Backed by investors such as Tiger Global, DST, and Flourish Ventures, FairMoney builds digital financial services including microcredit, savings, debit cards, and point-of-sale systems for emerging markets. The organization employs a multicultural staff representing over 27 nationalities. This is a field-intensive role that requires meeting customers in person to secure…
Job Description
FairMoney, a mobile banking institution founded in 2017 with operations mainly in Nigeria, is currently hiring a Field Recovery Officer. Backed by investors such as Tiger Global, DST, and Flourish Ventures, FairMoney builds digital financial services including microcredit, savings, debit cards, and point-of-sale systems for emerging markets. The organization employs a multicultural staff representing over 27 nationalities.
This is a field-intensive role that requires meeting customers in person to secure overdue loan repayments. It is well-suited for resilient, confident professionals who excel at handling difficult interactions and maintaining accountability. The daily work centers on managing a designated customer portfolio, conducting physical visits for payment follow-ups, identifying risky accounts, and documenting all field activities.
Candidates must possess between one and three years of relevant background in field operations, credit recovery, or collections. The hiring process involves an initial thirty-minute screening call with the Senior Recruiter, followed by a thirty-minute technical interview conducted by the Hiring Manager.
Responsibilities
- Handle a portfolio consisting of customers with active and overdue credit accounts
- Perform routine in-person visits to remind clients about pending payments
- Secure prompt recovery of delayed loan repayments
- Communicate firmly yet professionally to emphasize repayment duties
- Spot high-risk accounts and escalate them as required
- Keep precise documentation regarding field meetings and collection updates
- Collaborate with internal groups to enhance portfolio results
Requirements
- Have one to three years of background in collections, credit recovery, or field operations
- Demonstrate strong negotiation and persuasion abilities
- Show high confidence and resilience
- Possess the capacity to navigate challenging discussions professionally
- Be ready to dedicate substantial time to field travel
Qualifications
- Prior experience within fintech or microfinance is considered a plus
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Performance Bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the core duties of a Field Recovery Officer?
The role involves managing a customer portfolio with active and overdue loans, conducting in-person visits for payment reminders, securing timely repayments, escalating high-risk accounts, and keeping accurate records of field interactions.
What experience is required for this position?
Candidates must have 1 to 3 years of experience in collections, field operations, or credit recovery, with fintech or microfinance background considered a plus.
What benefits are provided by FairMoney?
The position includes private health insurance, a pension plan, training and development, and a performance bonus.
What does the recruitment process involve?
The hiring process consists of a thirty-minute screening call with the Senior Recruiter followed by a thirty-minute technical interview with the Hiring Manager.
Is the location or remote work policy specified for this role?
The posting does not specify the work location or remote policy, other than stating that it is a field-intensive role requiring significant time spent in the field.
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