Opportunity at
FairMoneyField Recovery / Verification Officer, Delta State / Edo State
FairMoney is seeking a Field Recovery / Verification Officer to operate in Delta State or Edo State. Founded in 2017, the organization functions as a mobile…
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About This Role
FairMoney is seeking a Field Recovery / Verification Officer to operate in Delta State or Edo State. Founded in 2017, the organization functions as a mobile banking institution focused on credit access in emerging markets, backed by significant international investors and operating across multiple countries. The company offers a broad suite of financial products, including debit cards, current and savings accounts, microcredit applications, and point-of-sale solutions for merchants and agents.…
Job Description
FairMoney is seeking a Field Recovery / Verification Officer to operate in Delta State or Edo State. Founded in 2017, the organization functions as a mobile banking institution focused on credit access in emerging markets, backed by significant international investors and operating across multiple countries. The company offers a broad suite of financial products, including debit cards, current and savings accounts, microcredit applications, and point-of-sale solutions for merchants and agents.
In this position, the professional will manage loan repayments by handling accounts in arrears using legal collection practices. Core duties involve conducting on-site visits, addressing customer concerns, maintaining daily logs, and negotiating repayment plans to resolve overdue balances.
This role is well-suited for candidates with a background in consumer loan operations who possess strong communication and negotiation skills. The hiring process consists of three stages: a recruiter screening call, a technical interview with the Team Lead Collections, and a final interview with the Senior Manager Collections for SMEs.
Responsibilities
- Perform on-site visits to engage with defaulting merchants and agents for payment recovery
- Contact overdue accounts through phone calls, emails, and other authorized methods
- Record daily activity metrics including total calls, right-party contacts, and payment promises
- Verify details regarding delinquent accounts and execute daily follow-ups
- Negotiate and set up workable payment arrangements and settlements
- Monitor pending payment promises to ensure timely completion
Requirements
- Hold a university degree in a relevant discipline
- Bring at least one year of experience in consumer loan operations and merchants
- Demonstrate direct experience managing delinquent clients and solving difficult situations
- Possess proficiency in Microsoft Excel
- Show high self-motivation alongside strong interpersonal abilities
- Exhibit strong verbal and written communication skills
- Display analytical and problem-solving capabilities
Core Skills
Benefits
- Private health insurance
- Pension plan
- Training and development
- Performance bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the locations for this role?
The position is based in Delta State or Edo State.
What experience is required for this position?
Candidates must have a minimum of one year of experience in consumer loan operations and merchants, handling delinquent clients and resolving problem situations.
What benefits does FairMoney provide?
Provided benefits include private health insurance, a pension plan, training and development opportunities, and a performance bonus.
What is the recruitment process for this role?
The process includes a 30-minute recruiter screening call, a 30-45 minute technical interview with the Team Lead Collections, and a 30-45 minute final interview with the Senior Manager Collections for SME.
Is the salary specified in the job posting?
No, the salary is not stated in the job posting.
Sample Interview Questions
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