Opportunity at
WiseFinCrime Operations Team Lead - PEP
Wise operates as a global financial technology company dedicated to building money movement without borders. In this full-time FinCrime Operations Team Lead position based on-site in…
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About This Role
Wise operates as a global financial technology company dedicated to building money movement without borders. In this full-time FinCrime Operations Team Lead position based on-site in Hyderabad, the individual will manage a group of FinCrime Operations Analysts and Specialists. The role focuses heavily on safeguarding customers from financial crime risks while optimizing operational performance and upholding regulatory standards. This position suits leaders who possess a blend of people management capabilities…
Job Description
Wise operates as a global financial technology company dedicated to building money movement without borders. In this full-time FinCrime Operations Team Lead position based on-site in Hyderabad, the individual will manage a group of FinCrime Operations Analysts and Specialists. The role focuses heavily on safeguarding customers from financial crime risks while optimizing operational performance and upholding regulatory standards.
This position suits leaders who possess a blend of people management capabilities and subject matter expertise in anti-money laundering, fraud prevention, Know Your Customer protocols, and screening. The successful candidate will drive a high-performance work culture, mentor direct reports, track individual and collective key performance indicators, and handle complex risk escalations. Furthermore, the role involves collaborating across departments to refine operational processes and maintain strict adherence to internal policies and external regulations.
Ideal candidates thrive in dynamic, fast-paced environments, demonstrate strong tactical decision-making skills, and can navigate tight deadlines under pressure. Wise champions diversity, equity, and inclusion, offering a multinational environment designed to help professionals develop their careers and contribute meaningfully to the company's core mission.
Responsibilities
- Manage the daily operations of a team of FinCrime Operations Analysts and Specialists
- Coach, develop, and mentor direct reports by providing regular constructive feedback and conducting one-on-one sessions
- Monitor individual and team key performance indicators to ensure quality standards and performance targets are met
- Guide staff through complex, high-risk cases and handle necessary escalations
- Address underperformance promptly by implementing structured improvement plans and SMART goals
- Identify process and tooling improvements to increase overall operational efficiency
- Collaborate with central functions and other operational teams on joint initiatives and cross-team projects
- Escalate tooling incidents, control weaknesses, and high-risk customer issues to senior leadership
Requirements
- Minimum of 1 to 2 years of experience leading small to medium-sized teams, preferably within operations
- Proficiency in verbal and written English communication for generating accurate professional reports and summaries
- Working knowledge of regulatory frameworks surrounding KYC, AML, fraud, risk, and financial crime prevention
- Familiarity with various money laundering methods and broader financial crime trends
- Capability to apply a risk-based approach to deter financial crime and guide team decision-making
- Strong operational management, tactical decision-making, and organizational skills under pressure
Qualifications
- Bachelor degree in Business Administration, Finance, Law, or a related field
- Professional certifications such as CAMS, ICA, or equivalent credentials focused on KYC, EDD, AML, fraud, screening, or risk
- Familiarity with analytics software such as Looker, Superset, or similar platforms
- Fluency in additional languages beyond English
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the FinCrime Operations Team Lead role?
The position is located in Hyderabad and is an on-site role.
What is the employment type for this position?
This is a full-time employment opportunity.
What salary and benefits are offered?
The source job posting does not specify the salary or benefits package.
What experience is required to apply?
Candidates must have at least one to two years of experience leading small to medium-sized teams, preferably in operations, along with a good understanding of KYC, AML, fraud, and risk regulations.
Sample Interview Questions
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