Remote opportunity at
SupportYourApp(fluent English & Spanish) Customer Support Consultant, Night Shift (remote)
SupportYourApp is looking for a Customer Support Consultant to join its remote night shift team on a full-time basis. Operating since 2010, the global Intelligent Support-as-a-Service…
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About This Role
SupportYourApp is looking for a Customer Support Consultant to join its remote night shift team on a full-time basis. Operating since 2010, the global Intelligent Support-as-a-Service provider partners with industry leaders and tech companies across over 30 countries to deliver technical and customer support. In this role, the consultant will help clients in a multicultural and multilingual environment while working from a home office. This position suits a proactive problem…
Job Description
SupportYourApp is looking for a Customer Support Consultant to join its remote night shift team on a full-time basis. Operating since 2010, the global Intelligent Support-as-a-Service provider partners with industry leaders and tech companies across over 30 countries to deliver technical and customer support. In this role, the consultant will help clients in a multicultural and multilingual environment while working from a home office.
This position suits a proactive problem solver who possesses strong communication skills and a customer-focused attitude. Team members benefit from a fixed schedule, compensation paid in USD, referral rewards, an internal health policy, and an international workplace culture built on trust.
Responsibilities
- Provide customer support through phone calls, emails, and chats
- Respond to customer inquiries
- Handle and resolve support tickets using Freshdesk
- Implement customer happiness practices
- Develop a deep understanding of client solutions and meet key performance indicators
Requirements
- C1 level of proficiency in both English and Spanish for speaking and writing
- Minimum of one year of experience in a customer support position
- Strong communication and problem-solving abilities
- Analytical thinking and research skills
- Positive, proactive, and responsible attitude
- Personal computer with at least 8GB of RAM and stable internet connectivity of at least 50 Mbps download and 40 Mbps upload
Qualifications
- Prior work experience in the transportation or logistics sector
- Familiarity with CRM systems
Core Skills
Benefits
- Fixed schedule from Monday to Friday, 11 AM to 7 PM GMT+3
- Fully remote work arrangement
- Inclusive international work environment
- Compensation paid in USD
- Referral bonuses for bringing in friends
- Internal health policy supporting personal time and workload balance
- Leadership focused on professional development and trust without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role can be performed fully remotely from a home office.
What is the work schedule?
The schedule is fixed from Monday to Friday, between 11 AM and 7 PM GMT+3.
What languages are required for the role?
Candidates must have excellent English and Spanish communication skills at a minimum of C1 level for both speaking and writing.
What salary is offered?
The posting does not specify the exact salary, though it mentions that compensation is provided in USD and specific financial terms will be defined in the final agreement.
Sample Interview Questions
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