Opportunity at
RobinhoodFraud Investigator
Robinhood operates a financial platform aiming to broaden access to financial services. The company is currently hiring a Fraud Investigator to join its team on-site in…
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About This Role
Robinhood operates a financial platform aiming to broaden access to financial services. The company is currently hiring a Fraud Investigator to join its team on-site in Chicago, Illinois. In this position, the professional will protect client accounts and company assets by uncovering and resolving fraudulent activities related to banking products. The role suits analytical professionals who can independently manage sensitive information, collaborate across departments, and maintain strict adherence to legal…
Job Description
Robinhood operates a financial platform aiming to broaden access to financial services. The company is currently hiring a Fraud Investigator to join its team on-site in Chicago, Illinois. In this position, the professional will protect client accounts and company assets by uncovering and resolving fraudulent activities related to banking products. The role suits analytical professionals who can independently manage sensitive information, collaborate across departments, and maintain strict adherence to legal and regulatory guidelines.
Daily duties center on examining transaction records, account histories, and financial data to spot anomalies, policy breaches, and emerging fraud trends. The investigator will handle multiple payment channels, such as credit and debit cards, wire transfers, checks, account takeovers, and potential identity theft cases. This position requires conducting outbound communications with customers, merchants, and external parties to gather evidence, perform interviews, and request supporting documents while applying Fair Credit Reporting Act standards. Team members work shifts running Tuesday through Saturday, with hours from 11:00 AM to 8:00 PM Central Time, alongside Saturday shifts from 9:00 AM to 6:00 PM Central Time. In-person office attendance is expected at least three days per week.
Total rewards feature performance-driven compensation, bonus programs, equity ownership, and 401(k) matching. Employees receive comprehensive healthcare coverage with fully paid insurance for staff and partial coverage for dependents, alongside life and disability insurance, mental health support, and fertility benefits. Additional perks include lifestyle spending accounts, access to the Robinhood Employee Fund, catered meals, and paid time off covering sick days, holidays, parental leave, and vacation time.
Responsibilities
- Investigate and mitigate bank, credit, and payment fraud by reviewing suspicious activity across payment rails
- Analyze financial records, transaction histories, and account data to detect irregularities and emerging fraud trends
- Partner with Risk, Compliance, Legal, and Operations departments to resolve security issues and escalate cases
- Contact customers, merchants, and third parties via outbound communications to gather evidence and conduct interviews
- Apply Fair Credit Reporting Act standards when reviewing, documenting, and reporting investigation results
- Keep up-to-date with fraud typologies, industry practices, and regulatory requirements
- Communicate professionally and promptly with customers to ensure a compliant and supportive experience
Requirements
- 1 to 2 years of proven experience in fraud investigation, financial analysis, or a related capacity
- Strong problem-solving and analytical abilities with high attention to detail
- Familiarity with fraud operations, prevention techniques, and related regulations
- Effective verbal and written communication skills
- Ability to operate independently while handling confidential and sensitive information professionally
- Availability to work on-site in Chicago for the required shifts, including Tuesdays through Saturdays
Qualifications
- Certified Fraud Examiner (CFE) credential or a related certification
- Knowledge of anti-money laundering (AML)
Core Skills
Benefits
- Performance-driven compensation with impact multipliers, bonus plans, equity ownership, and 401(k) matching
- 100% employer-paid health insurance for employees and 90% coverage for dependents
- Access to the Robinhood Employee Fund for eligible US employees
- Flexible lifestyle wallet for wellness and learning
- Employer-paid life and disability insurance, fertility benefits, and mental health services
- Paid time off including holidays, sick leave, vacation, and parental leave
- Office amenities including catered meals and events
Frequently Asked Questions
What is the location and work arrangement for this role?
This position is based on-site in the Chicago, IL office, with in-person attendance expected at least three days per week.
What are the scheduled work hours for the Fraud Investigator?
The available shift runs Tuesday through Friday from 11:00 AM to 8:00 PM CT, and Saturday from 9:00 AM to 6:00 PM CT.
What is the salary for this position?
The base salary is not explicitly stated in full detail, but the expected hourly range for Zone 2 locations, including Chicago, is $23 to $27 USD.
What level of experience is required?
Candidates must have 1 to 2 years of proven experience in fraud investigation, financial analysis, or a related role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.