Hybrid opportunity at
ZopaFraud Operations Specialist - Fraud Onboarding
Zopa is hiring a Fraud Operations Specialist for its onboarding fraud team in London. The job identifies fraud through risk signals and triggers raised during applications,…
Career Tools
About This Role
Zopa is hiring a Fraud Operations Specialist for its onboarding fraud team in London. The job identifies fraud through risk signals and triggers raised during applications, with the aim of protecting customers while keeping the process easy for legitimate applicants. It is a full-time post covering alerts and claims across every Zopa product. Work includes handling fraud escalations from the application stage, such as document review, call monitoring and any…
Job Description
Zopa is hiring a Fraud Operations Specialist for its onboarding fraud team in London. The job identifies fraud through risk signals and triggers raised during applications, with the aim of protecting customers while keeping the process easy for legitimate applicants. It is a full-time post covering alerts and claims across every Zopa product.
Work includes handling fraud escalations from the application stage, such as document review, call monitoring and any suspicion surfaced during onboarding. The specialist also completes payment checks within service targets and examines requests to change personal details, applying updates only when every concern has been settled.
Investigations run from start to finish, including fraudulent transaction claims and Visa chargebacks where appropriate. The specialist flags first-party fraud with a documented rationale, keeps customers informed, files Cifas reports, and liaises with peer institutions and law enforcement. Senior colleagues receive support, and team members are coached on fraud questions.
The role is hybrid, requiring one day a week in the London office. Each shift is 7.5 hours long and begins no earlier than 8:00am, ending no later than 8:00pm on weekdays. Every other week, one weekend day is worked remotely, running from 9:00am until 5:30pm, with a weekday taken as time off in lieu. The posting also values careful examination of documents, the ability to prioritise under pressure, and exposure to several products.
Responsibilities
- Spot fraud from risk signals and triggers that arise during applications
- Work through escalations on documents, calls and other suspicions raised at onboarding
- Complete payment assessments within service targets with timely decisions that keep genuine payments flowing
- Review requests to amend personal information and implement them only once all concerns are closed
- Run fraudulent-transaction investigations end to end and raise Visa chargebacks where relevant
- Recognise first-party fraud and pass it on with solid evidence
- Give customers regular updates during investigations and manage what they can expect
- File Cifas reports, coordinate with other institutions and law enforcement, and mentor colleagues on fraud matters
Requirements
- Established experience in a comparable role within a financial institution
- Prior work using Cifas and Visa systems
- Knowledge of fraud and anti-money-laundering legislation
- Sharp accuracy when reviewing paperwork
- Ability to set priorities and stay composed when pressure rises
- Adaptable in a fast-moving environment
- Experience working across multiple products
- Integrity and respect when dealing with customers and staff
Core Skills
Benefits
- Flexible working arrangements
- Working overseas for as many as 120 days a year, if the right to work applies in that country
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Fraud Operations Specialist (Fraud Onboarding) role based?
The role is based in London and is hybrid, with one day a week in the London office.
What hours does the role involve?
The posting describes 7.5-hour shifts starting no earlier than 8:00am and ending no later than 8:00pm on weekdays, plus one remote weekend day every other week, running from 9:00am until 5:30pm, with time off in lieu.
What salary does the posting offer?
The posting does not state a salary.
Does the role require experience with Cifas or Visa?
Yes, the posting lists prior work using Cifas and Visa systems as a requirement.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.