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EburyFX Customer Relations Executive
Ebury is looking for an FX Customer Relations Executive to join its growing office-based team in Vilnius. Founded in 2009, Ebury is a fintech leader that…
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About This Role
Ebury is looking for an FX Customer Relations Executive to join its growing office-based team in Vilnius. Founded in 2009, Ebury is a fintech leader that provides integrated solutions such as business accounts, hedging, and financing through a single platform to help enterprises operate and scale globally. In this role, you will act as a brand ambassador and serve a portfolio of 300 corporate clients trading online via the EBO…
Job Description
Ebury is looking for an FX Customer Relations Executive to join its growing office-based team in Vilnius. Founded in 2009, Ebury is a fintech leader that provides integrated solutions such as business accounts, hedging, and financing through a single platform to help enterprises operate and scale globally.
In this role, you will act as a brand ambassador and serve a portfolio of 300 corporate clients trading online via the EBO platform. Your primary duties will involve delivering daily operational and trading assistance, managing inquiries across multiple platforms, and coordinating with internal departments to resolve issues. You will also exercise commercial awareness by identifying new growth opportunities and assisting clients with live currency trade bookings, banking information, and high-value payments.
This position suits a self-motivated professional with strong interpersonal abilities, a head for numbers, and a passion for client service. Candidates should thrive in fast-paced environments with tight deadlines and significant monthly workload peaks. Ebury offers career development opportunities, training through experienced Client Portfolio Managers, access to cutting-edge technology, and competitive location-based benefits.
Responsibilities
- Act as the primary point of contact for a portfolio of 300 corporate clients trading online through the EBO platform
- Provide daily operational and trading assistance for corporate accounts
- Manage multiple inquiries simultaneously across various platforms and handle live currency trade bookings
- Coordinate and mediate between internal departments to find solutions and resolve client issues
- Promote company offerings and spot opportunities to grow new and existing key accounts by identifying upcoming client currency needs
- Ensure high accuracy when dealing with numbers, exchange rates, profit margins, banking data, and high-value payments
- Preemptively help clients identify issues regarding payment dates and banking details
Requirements
- Strong written and verbal communication skills
- Ability to excel in a high-pressure, fast-paced environment with tight time constraints and monthly workload peaks
- Confidence in dealing directly with clients and collaborating with internal teams
- Capacity to multitask and prioritize inquiries across several platforms simultaneously
- Strong numerical skills with an understanding of exchange rates, profit margins, and commercial implications
- High attention to detail regarding live currency trade bookings, figures, and banking information
- Fluency in Lithuanian and professional-level English
Qualifications
- Previous client-facing or customer servicing experience
- Sales skills or prior sales experience
- Knowledge of foreign exchange and working experience in the field
- Prior familiarity with Ebury products
- Experience using the Microsoft suite, particularly Excel
Core Skills
Benefits
- Career development and a clear path for progression mapped to individual goals
- Training and support from experienced Client Portfolio Managers
- Access to state-of-the-art tailor-made tools and systems
- Health care and social benefits tailored to the location
- Central office location featuring transport links
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is office-based and located in Vilnius.
What language skills are required for this role?
Candidates must have fluency in Lithuanian and professional-level English.
What are the daily responsibilities of the FX Customer Relations Executive?
The role involves managing a portfolio of 300 corporate clients, providing daily trading and operational assistance, executing live currency trades, and resolving client inquiries.
What salary does Ebury offer for this position?
The source posting does not specify the salary for this role.
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