Remote opportunity at
CanonicalGraduate Customer Success Manager
Canonical is hiring a Graduate Customer Success Manager to help customers get the most from its products. Customer success is a newer strategic function at the…
Career Tools
About This Role
Canonical is hiring a Graduate Customer Success Manager to help customers get the most from its products. Customer success is a newer strategic function at the company, with the aim of reducing risk and churn, helping customers adopt new products and services, and supporting growth within existing accounts. Canonical publishes Ubuntu and describes itself as remote-first, with a global customer base. The role is remote and can be based anywhere…
Job Description
Canonical is hiring a Graduate Customer Success Manager to help customers get the most from its products. Customer success is a newer strategic function at the company, with the aim of reducing risk and churn, helping customers adopt new products and services, and supporting growth within existing accounts. Canonical publishes Ubuntu and describes itself as remote-first, with a global customer base.
The role is remote and can be based anywhere in the world. Although the primary focus is the technology segment, including store customers, the post also comes with a portfolio of assigned accounts. The job is described as a first step within the customer success organisation.
The Customer Success Manager builds trust with assigned customers, learns their objectives and draws on internal and external resources to resolve pain points and set a clear collaboration roadmap. Daily work includes solving customer ticket requests, onboarding new customers to products and support processes, and identifying both high-potential and high-risk users. The role also involves improving documentation such as troubleshooting guides and onboarding material, running digital campaigns for groups of customers, and working with sales and support on engagement plans. Feedback gathered from customers is organised for the product team to review.
Kubernetes, Ceph, OpenStack, MAAS, Landscape and Ubuntu Pro, plus data applications, are among the products covered. Candidates should have an empathetic, helpful approach, a real interest in technology and in Ubuntu, strong presentation and organisation skills, and the ability to work with colleagues across departments. Fluency in other languages is also welcomed, with several named in the posting, alongside strong English. No salary is stated.
Responsibilities
- Resolve customer ticket requests and find practical solutions
- Onboard new customers to products and support processes
- Identify high-potential and high-risk customers
- Improve documentation, Q and A and onboarding materials
- Run digital campaigns aimed at groups of customers
- Build engagement plans with sales and support teams
- Gather customer feedback and summarise it for the product team
- Maintain a portfolio of assigned customers and manage risk
Requirements
- Customer-facing experience
- Empathy and a genuine wish to assist people
- Passion for technology and for Ubuntu in particular
- Excellent presentation skills
- Strong organisational skills and the ability to keep documentation up to date
- Ability to work as a team player with all departments
Qualifications
- Written and spoken fluency in another language, alongside strong English, welcomed by the team
Core Skills
Benefits
- Yearly learning budget of USD 2,000 for personal development
- Face-to-face team gatherings twice a year
- Yearly pay review and recognition awards
- Annual holiday leave, plus maternity and paternity leave
- Employee support programme for wellbeing and assistance
- Chances to spend time in person with colleagues from other teams, with lounge access and upgraded long-haul travel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The role is remote and can be based anywhere in the world.
What products does the role cover?
Named products include Kubernetes, Ceph, OpenStack, MAAS, Landscape, Ubuntu Pro and data applications.
Are other languages needed?
Other languages are welcome but not required. The posting names several, including Japanese and Italian, alongside English.
Is a salary disclosed?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
