Opportunity at
KrakenClient Delivery Lead - Billing (B2B C&I)
Kraken is seeking a Client Delivery Lead - Billing (B2B C&I) to join its team on-site in London . In this full-time role, the individual will…
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About This Role
Kraken is seeking a Client Delivery Lead - Billing (B2B C&I) to join its team on-site in London . In this full-time role, the individual will act as an individual contributor within an agile and flat organizational structure. The employer builds AI-driven platforms for energy management, offering technology that covers customer information systems, billing, meter data management, CRM, and AI-powered communications. This position involves managing the operations product roadmap, collaborating…
Job Description
Kraken is seeking a Client Delivery Lead - Billing (B2B C&I) to join its team on-site in London. In this full-time role, the individual will act as an individual contributor within an agile and flat organizational structure.
The employer builds AI-driven platforms for energy management, offering technology that covers customer information systems, billing, meter data management, CRM, and AI-powered communications.
This position involves managing the operations product roadmap, collaborating with internal technology and operational teams as well as client counterparts, and serving as the primary point of contact for technical development and issue resolution. The ideal candidate will combine strong client delivery or product ownership capabilities with agile methodologies and an understanding of energy sector billing.
Applicants must possess valid authorization to work in the country at the time of application, as visa sponsorship is unavailable for this vacancy.
Responsibilities
- Collaborate with operational, non-operational, and Kraken Technologies teams to shape product vision and strategy
- Discover new concepts and technologies to enhance product offerings
- Establish the minimum viable product and test-and-learn methodologies for product capabilities
- Assist the business in resolving product-related issues
- Guide engineering teams through the delivery of product features
- Manage relationships with client counterparts as the main point of contact for technical developments and problem-solving
- Triage incoming requests and relay client priorities to the appropriate development domains
- Continuously review and adapt products to meet evolving customer and business demands
Requirements
- Strong client delivery or product ownership experience
- Solid understanding of agile delivery methods and product management skills
- Familiarity with technology and relevant industry trends
- Strong communication, collaboration, presentation, and influencing skills
- Ability to challenge traditional ways of thinking and solve complex problems
- Must have the right to work in the country at the time of application
Qualifications
- Experience working within the energy or utilities sector
- Prior background in B2B or commercial and industrial (C&I) environments
- Experience with electricity or utility billing processes, or financial products
- Consulting background
Core Skills
Frequently Asked Questions
Where is this job located?
This position is on-site in London.
What is the employment type?
This is a full-time role.
Does the company provide visa sponsorship?
No, visa sponsorship is not available for this position, and applicants must possess the right to work in the country when applying.
What salary is offered for this role?
The salary is not stated in the job posting.
Sample Interview Questions
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