Hybrid opportunity at
WiseHead of Business Operations - North America - Wise Platform
Wise is looking for a Head of Business Operations for the Wise Platform team in North America. Based in New York, this hybrid role operates out…
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About This Role
Wise is looking for a Head of Business Operations for the Wise Platform team in North America. Based in New York, this hybrid role operates out of the office a minimum of three days per week. The position functions as the regional operational engine and strategic lead, tasked with transforming partner operations, stabilizing servicing metrics, and shifting manual workflows into automated infrastructure. This role suits an operations leader capable of…
Job Description
Wise is looking for a Head of Business Operations for the Wise Platform team in North America. Based in New York, this hybrid role operates out of the office a minimum of three days per week. The position functions as the regional operational engine and strategic lead, tasked with transforming partner operations, stabilizing servicing metrics, and shifting manual workflows into automated infrastructure.
This role suits an operations leader capable of balancing broad regional strategy with hands-on execution. Responsibilities include driving cross-functional alignment across product, compliance, and core servicing teams while directly leading an established Partner Operations team. The person in this position will partner with commercial teams to scale operating models for new banking and enterprise partners, manage high-stakes escalation incidents for Tier 1 bank partners, and build data-driven ROI business cases to convince product teams to eliminate operational bottlenecks.
Wise promotes a diverse, equitable, and inclusive environment, building international teams where individuals can progress in their careers.
Responsibilities
- Own regional servicing performance and SLAs across North America through deep-dive diagnostic assessments
- Establish matrix leadership over non-direct reporting servicing domains including payment operations, enterprise support, KYC, FinCrime, and compliance
- Build data-driven ROI business cases to convince product teams to automate operational bottlenecks and case-routing flaws
- Directly lead, mentor, and scale a team of four to five Partner Operations Managers
- Collaborate with commercial, deal-flow, and delivery teams to build scalable operational frameworks for new enterprise clients and feature launches
- Act as the senior operational escalation point for Tier 1 bank partners during high-stakes situations
Requirements
- Possess eight or more years of fintech and payments operational leadership experience
- Demonstrate a proven track record of managing and scaling operations within fintechs, regulated financial services, or tech corporations with a dedicated payments arm
- Show documented experience independently owning complex operational KPIs and executing metric turnarounds
- Bring deep operational experience handling high-stakes enterprise or banking relationships and backend payment workflows
- Work on a hybrid schedule requiring a minimum of three days in the New York City office
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote work policy for this role?
This position is a hybrid role located in New York City, requiring a minimum of three days working in the office.
What experience is required for the Head of Business Operations position?
Candidates must have eight or more years of operational leadership experience in fintech, regulated financial services, or tech corporations with a dedicated payments arm, along with a documented track record of owning complex operational KPIs.
What is the salary for this position?
The provided job posting does not specify the salary for this role.
What team will this person manage?
The role directly leads and scales an established team of four to five Partner Operations Managers.
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