Opportunity at
WiseHead of Business Operations - Wise Platform
This Head of Business Operations post is based in London and centres on Wise Platform. Through that product, banks and larger enterprises can run their own…
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About This Role
This Head of Business Operations post is based in London and centres on Wise Platform. Through that product, banks and larger enterprises can run their own customers on Wise's multi-currency infrastructure. The listing says Wise handles more than GBP 9 billion each month and employs over 2,500 people in its global operations function. The post leads the operational roadmap for platform partners across the globe. Its purpose is to upgrade…
Job Description
This Head of Business Operations post is based in London and centres on Wise Platform. Through that product, banks and larger enterprises can run their own customers on Wise's multi-currency infrastructure. The listing says Wise handles more than GBP 9 billion each month and employs over 2,500 people in its global operations function.
The post leads the operational roadmap for platform partners across the globe. Its purpose is to upgrade and expand servicing so it keeps pace with partner expectations and the company's growth. The role blends big-picture strategy with practical, hands-on delivery across several functional areas.
The listing names three priorities. The first is owning servicing and operational KPIs, which can mean repairing structural faults or standing up operations from nothing for new kinds of partnership or new offerings. The second is driving partner success so that partner KPIs and service levels remain on target. The third is shaping product teams and steering operational teams indirectly, so they have the right structure, spare capacity and priorities for partners.
The ideal candidate is a senior operations leader with eight or more years of wide-ranging experience in the payments sector, who has seen large projects through to completion. Potential growth includes leading cross-functional groups and gaining exposure to customer support, financial crime work, international expansion and product launches. No salary is mentioned in the listing.
Responsibilities
- Own servicing and operational KPIs, repairing structural issues or building operations for new partnership types and products
- Own partner success by keeping partner KPIs and service levels stable
- Shape product teams and steer operational teams indirectly so they have capacity and the right priorities
- Grow and motivate cross-functional teams spanning customer success, servicing and operations
Requirements
- Eight or more years of wide-ranging work at an inventive payments-sector business, delivering large projects
- Senior operational leadership in FinTech, financial services or technology, managing people, processes and products
- Capacity to operate at a very high standard in customer service-type settings
- Track record of taking problems from start to finish with high-impact results in data-driven settings
- Comfort working through large volumes of qualitative material, such as customer contacts and operational cases
Qualifications
- Fluency with data, including spreadsheets and analytics dashboards
- Knowledge of SQL and Python is preferred
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this Head of Business Operations job located?
The role is based in London, and the listing marks it as on-site.
How much experience is required?
The listing asks for eight or more years of broad experience in the payments sector, including senior operational leadership.
Are technical skills needed?
Fluency with spreadsheets and analytics dashboards is expected. Knowledge of SQL and Python is preferred.
Is a salary listed?
The listing does not specify a salary or describe how to apply.
Sample Interview Questions
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