Remote opportunity at
RevenueCatHead of Customer Growth
RevenueCat operates a monetization platform utilized by subscription mobile applications, handling billions in purchase volume across a diverse customer base ranging from solo developers to large…
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About This Role
RevenueCat operates a monetization platform utilized by subscription mobile applications, handling billions in purchase volume across a diverse customer base ranging from solo developers to large enterprise teams. The company is seeking a Head of Customer Growth to design, build, and oversee the operating system that assists clients in scaling their app businesses. This position goes beyond traditional customer success by integrating strategic account coverage, growth advisory, specialist education, and…
Job Description
RevenueCat operates a monetization platform utilized by subscription mobile applications, handling billions in purchase volume across a diverse customer base ranging from solo developers to large enterprise teams. The company is seeking a Head of Customer Growth to design, build, and oversee the operating system that assists clients in scaling their app businesses.
This position goes beyond traditional customer success by integrating strategic account coverage, growth advisory, specialist education, and scalable enablement into a unified function. The person stepping into this role will direct a multi-lane organization that includes Customer Success Managers, Growth Advisors, Growth Advocates, and Customer Enablement professionals. Responsibilities involve defining segmentation and coverage models, identifying high-potential accounts early, governing advisory resources, and turning frontline insights into reusable product improvements and educational materials.
Candidates must possess extensive leadership experience in customer-facing domains, strong commercial and technical fluency, and a record of scaling multi-lane operational models. The ideal individual demonstrates direct communication skills, a high performance standard, and the ability to operate effectively within a remote-first framework.
Responsibilities
- Design and direct the Customer Growth strategy across the entire client base
- Establish segmentation and coverage systems to determine appropriate support levels for different account tiers
- Lead through the Customer Success Manager Team Lead to ensure strong execution, coaching, and account quality
- Identify high-potential customers early in partnership with data, product, and sales teams
- Govern Growth Advisory intake, qualification, and impact metrics
- Transform customer learning into scalable education via Growth Advocates
- Build out the Customer Enablement and Scaled Growth roadmap including lifecycle programs and office hours
- Collaborate with product and marketing teams to drive meaningful product adoption
- Create clear cross-functional decision rights and build a customer-insight loop
Requirements
- Approximately 10 or more years of experience in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or adjacent functions
- 5 or more years of experience leading customer-facing teams such as managers, senior team leads, or specialist groups
- Demonstrated history of owning an entire function or multi-lane operating model rather than managing a single team alone
- Experience building or rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems
- Strong commercial judgment regarding net dollar retention, renewal risk, expansion, and executive alignment
- Credibility within mobile apps, in-app purchases, paywalls, pricing, retention, analytics, or related domains
- Technical and product fluency suitable for leading around a developer-facing platform
Qualifications
- Prior experience leading Customer Success Managers alongside advisory, education, lifecycle, or enablement teams
- Experience scaling a customer-facing function through a major company growth stage
- Background working in a hybrid self-serve, product-led, and enterprise business model
- Firsthand experience operating as an app owner, growth leader, founder, or consultant
- Experience building product-led or tech-touch Customer Success programs
- Background productizing or commercializing an advisory or professional services capability
Core Skills
Benefits
- Competitive equity in a Series C startup backed by Y Combinator and other top-tier investors
- 10-year window to exercise vested equity options
- Fully remote work environment focused on autonomy and flexibility
- 4 to 5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
RevenueCat operates as a fully remote team across multiple countries and offers a remote environment designed around autonomy and flexibility.
What compensation is provided for this position?
The position offers a salary of USD 259,000 per year alongside competitive equity in a Series C startup, a workspace budget, and a continuous learning stipend.
What level of experience is required?
Applicants must have approximately 10 or more years of experience in customer-facing functions like Customer Success or Growth Advisory, including 5 or more years leading customer-facing teams.
Sample Interview Questions
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