Opportunity at
VercelHead of Field Engineering Operations
Vercel functions as an agentic infrastructure company designed to enable people and agents to deliver software effectively. Backed by a history of helping builders take projects…
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About This Role
Vercel functions as an agentic infrastructure company designed to enable people and agents to deliver software effectively. Backed by a history of helping builders take projects from initial conception to production with high speed, security, and developer satisfaction, the company is trusted by major global entities and millions of developers. The Revenue Operations team is currently seeking a Head of Field Engineering Operations to act as a crucial strategic partner…
Job Description
Vercel functions as an agentic infrastructure company designed to enable people and agents to deliver software effectively. Backed by a history of helping builders take projects from initial conception to production with high speed, security, and developer satisfaction, the company is trusted by major global entities and millions of developers. The Revenue Operations team is currently seeking a Head of Field Engineering Operations to act as a crucial strategic partner to the VP of Field Engineering.
In this capacity, the professional will create the necessary systems, workflows, and workforce to support the scaling of the Field Engineering division. The individual will manage a growing team while leveraging automation, advanced tooling, and tight feedback loops to maximize organizational efficiency. Responsibilities include shaping operating rhythms for Solutions Architects, Customer Success Engineers, Technical Account Managers, Developer Success Engineers, and Professional Services. The role reports directly to the VP of Revenue Operations.
Candidates living within a designated commuting radius of the San Francisco, New York City, or Austin offices will be expected to work on-site on Mondays, Tuesdays, and Fridays. This position suits an experienced operations leader with a strong background in supporting technical, customer-facing teams within high-growth SaaS environments.
Responsibilities
- Design workflows, operational rhythms, and systems to scale technical engineering teams
- Establish and manage the Field Engineering Operations team while defining roles and engagement models
- Execute capacity planning, territory design, and resource allocation across the Americas, EMEA, and APAC regions
- Manage the lifecycle framework spanning pre-sales to post-sales, covering technical wins, onboarding forecasts, and consumption tracking
- Establish metrics, health scoring models, and dashboards to track performance and customer outcomes
Requirements
- Possess eight or more years of experience in strategy, operations, or technical program leadership supporting technical customer-facing teams at high-growth SaaS companies
- Demonstrate at least three years of experience building and leading teams
- Create operational frameworks for pre-sales and post-sales technical teams involving compensation design, territory planning, and capacity modeling at companies generating over $100 million in annual recurring revenue
- Demonstrate hands-on Salesforce administration and architecture expertise including flows, custom objects, reporting, and integrations
- Collaborate with executive technical leaders alongside Sales, Finance, Product, and Revenue Operations
Qualifications
- Build an operational function from inception within a Solutions Architecture or Field Engineering organization
- Manage post-sales lifecycle operations for consumption-based pricing models, including onboarding funnels and customer health metrics
- Write SQL for ad-hoc analysis and develop internal automation tools or AI-driven workflows for go-to-market teams
Core Skills
Benefits
- Competitive compensation package that includes equity
- Inclusive healthcare package
- Mentorship opportunities and event sponsorship to build skills and networks
- Flexible time off
- Necessary work equipment and a work-from-home budget to outfit personal workspace
- Eligibility for a company bonus or variable pay program
Frequently Asked Questions
What is the employment type for this position?
The posting specifies that this is a full-time position.
Is this role remote or on-site?
The position is on-site. Candidates living within commuting distance of the San Francisco, New York City, or Austin offices are required to work in the office on Mondays, Tuesdays, and Fridays.
What is the salary for the Head of Field Engineering Operations role?
The base pay range for the San Francisco, California location is $260,000 to $300,000, while compensation outside of San Francisco may be adjusted based on employee location.
Who does this role report to?
This position reports directly to the VP of Revenue Operations and serves as a strategic partner to the VP of Field Engineering.
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