Remote opportunity at
WRS HealthHuman Centered Design Engineer
WRS Health is recruiting a human-centered design engineer to bridge user needs and technical delivery for its cloud electronic medical record and practice management software. The…
Career Tools
About This Role
WRS Health is recruiting a human-centered design engineer to bridge user needs and technical delivery for its cloud electronic medical record and practice management software. The people relying on these products include physicians, clinical teams, billing staff, reception teams and patients. The listing says confusing interfaces drain clinicians' time, feed exhaustion and may put patient safety at risk, so the work carries real responsibility. The engineer runs qualitative studies such…
Job Description
WRS Health is recruiting a human-centered design engineer to bridge user needs and technical delivery for its cloud electronic medical record and practice management software. The people relying on these products include physicians, clinical teams, billing staff, reception teams and patients. The listing says confusing interfaces drain clinicians' time, feed exhaustion and may put patient safety at risk, so the work carries real responsibility.
The engineer runs qualitative studies such as interviews, observational visits and surveys, creates journey maps and workflow models, and produces prototypes ranging from rough sketches to interactive versions. Usability evaluations are planned, moderated and reviewed both before and during build work. Findings are shared with product and executive leaders to shape priorities. The role also covers designing AI-assisted capabilities, including AI-driven charting, so clinicians keep control and can easily check AI output. Medication management and e-prescribing workflows fall within the safety-focused testing scope. Accessibility compliance under WCAG and Section 508, along with privacy-conscious research methods, is expected throughout.
The ideal candidate has three to six or more years in human-centered design, UX or user research, ideally in enterprise or regulated contexts, along with a relevant degree and a portfolio of end-to-end work. Experience in health IT design, a grasp of clinical workflows and familiarity with ONC Safety-Enhanced Design rules are all preferred. The position is a remote US role with set working hours. The company notes that its electronic health record was voted the top product of its kind by PC Mag.
Responsibilities
- Carry out interviews, field observations, contextual visits and surveys with clinicians, staff, billers and patients
- Partner with account and support teams to surface pain points from client reports and tickets
- Convert research into personas, service blueprints and system workflows
- Brief product and executive leaders on insights that influence the roadmap
- Lead cross-functional workshops for generating solutions
- Create prototypes with Figma, Sketch or Adobe XD
- Shape AI-powered features so outputs are easy to review and fix
- Run and review formative and summative usability evaluations, including safety-critical paths
- Help run ONC Safety-Enhanced Design evaluations
- Collaborate with product managers, analysts and engineers in Agile or Scrum teams
- Ensure WCAG, Section 508 and privacy-conscious research practices
- Grow the human-centered design function, including research operations and standards
- Coach designers and researchers
Requirements
- Bachelor's or Master's degree in HCD, human factors, interaction design or cognitive psychology, or a closely related area
- Three to six-plus years in HCD, UX or user research work, with enterprise or regulated-industry exposure
- Qualitative research skills and familiarity with usability testing frameworks
- Hands-on skill with Figma, Sketch or Adobe XD prototyping
- Comfort working in Agile and Scrum delivery cycles
- Practical understanding of Section 508 and WCAG and how to apply them
- Empathy, clear storytelling, analytical reasoning and the ability to justify decisions with evidence
- Portfolio showing research, synthesis, prototyping and measurable outcomes from start to finish
Qualifications
- Prior design work on EHRs, telehealth tools, billing or practice software
- Understanding of clinical processes and vocabulary across outpatient specialties
- Working knowledge of ONC SED, NISTIR 7804 and ISO 9241-210
- Work designing AI features that include human review loops
- Leadership or mentoring experience with designers and researchers, or having founded a design practice
- Use of remote and unmoderated testing platforms and product analytics tools
- Background in clinical care or a medical office
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the listing marks the role as remote within the United States.
What are the working hours?
Work must follow standard US business hours, either 9 to 5 Eastern or 8:30 to 4:30 Eastern.
What is the salary?
No figure is given. The posting says pay depends on location, experience and qualifications.
What type of employment is this?
The listing shows full-time, and the posting also mentions independent contractor arrangements.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.