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WRS HealthHuman Centered Design Engineer
WRS Health, recognized as a top electronic health record provider, creates cloud-based medical software and practice management systems for physicians and clinical staff. The organization is…
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About This Role
WRS Health, recognized as a top electronic health record provider, creates cloud-based medical software and practice management systems for physicians and clinical staff. The organization is hiring a Human-Centered Design Engineer to connect user needs with technical software development. This full-time or independent contractor position is performed remotely, though candidates must maintain availability during standard United States business hours between 8:30 AM and 5:00 PM EST. In this capacity, you…
Job Description
WRS Health, recognized as a top electronic health record provider, creates cloud-based medical software and practice management systems for physicians and clinical staff. The organization is hiring a Human-Centered Design Engineer to connect user needs with technical software development. This full-time or independent contractor position is performed remotely, though candidates must maintain availability during standard United States business hours between 8:30 AM and 5:00 PM EST. In this capacity, you will conduct qualitative research, map user experiences, build interactive prototypes, and execute usability testing to deliver accessible and intuitive tools for healthcare providers, billing teams, front-desk staff, and patients.
This position fits professionals who enjoy observing real-world user workflows, transforming qualitative observations into actionable product strategies, and justifying design choices using concrete evidence. You will evaluate safety-critical clinical processes, design artificial intelligence features that keep clinicians in control, and establish the human-centered design practice at WRS Health through mentorship and operational standards.
Responsibilities
- Perform contextual inquiries, surveys, interviews, and field observations with patients, physicians, and medical staff
- Collaborate with support and account management teams to identify client usability challenges
- Translate research findings into service blueprints, personas, journey maps, and system workflows
- Share insights with executive and product leadership to influence roadmap priorities
- Run cross-functional design workshops and create low- to high-fidelity wireframes and interactive prototypes using Figma, Sketch, or Adobe XD
- Develop artificial intelligence tools like AI charting and AI agents that facilitate easy review and correction by clinicians
- Plan and analyze formative and summative usability tests prior to and during software development
- Assess safety-critical clinical functions such as e-prescribing and medication management, aiding in ONC Safety-Enhanced Design testing
- Work alongside engineers, product managers, and business analysts in Scrum and Agile environments to preserve design quality
- Adhere to HIPAA-safe research methods and accessibility guidelines including WCAG and Section 508
- Scale and construct the human-centered design methodology, templates, research operations, and standards at WRS Health
- Coach team members and mentor other designers and researchers in human-centered practices
Requirements
- Hold a Bachelor’s or Master’s degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related discipline
- Possess three to six or more years of professional background in user research, UX design, or human-centered design within enterprise or regulated settings
- Demonstrate proficiency in usability testing frameworks, qualitative research methods, Agile or Scrum delivery workflows, and prototyping software like Figma, Sketch, or Adobe XD
- Maintain a working knowledge of Section 508 and WCAG accessibility standards
- Showcase a portfolio or case studies highlighting end-to-end research, prototyping, synthesis, and measurable impact
- Exhibit strong empathy, analytical problem-solving, verbal storytelling, and data-backed design justification
- Be available during standard United States business hours from 9:00 AM to 5:00 PM EST or 8:30 AM to 4:30 PM EST
Qualifications
- Experience designing health IT solutions such as electronic health records, practice management tools, revenue cycle systems, or telehealth platforms
- Familiarity with clinical terminology and workflows across ambulatory specialties
- Knowledge of ONC Safety-Enhanced Design requirements, ISO 9241-210, or NISTIR 7804
- Experience creating AI-assisted or automation features with human-in-the-loop review patterns
- Prior background building a design function from scratch or leading and mentoring research and design personnel
- Familiarity with product analytics platforms as well as remote research and unmoderated testing utilities
- A clinical background or previous work history in a medical practice environment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote location, though applicants must be available during standard US business hours between 8:30 AM and 5:00 PM EST.
What is the employment type for this role?
The role is offered as full-time or independent contractor.
What salary does WRS Health offer for this position?
The specific salary is not stated in the job posting, though compensation will be determined based on qualifications, experience, and location.
What are the core educational requirements?
Candidates must have a Bachelor’s or Master’s degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field.
Sample Interview Questions
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