Remote opportunity at
WRS HealthProduct Designer (Human-Centered)
WRS Health, recognized as a top electronic health record provider, offers cloud-based EMR and practice management systems along with billing, marketing, and patient coordination services. The…
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About This Role
WRS Health, recognized as a top electronic health record provider, offers cloud-based EMR and practice management systems along with billing, marketing, and patient coordination services. The company is hiring a remote Product Designer (Human-Centered) on a full-time or independent contractor basis. This role bridges user needs with technical execution by conducting research, mapping user journeys, building prototypes, and running usability tests. The position suits professionals who enjoy direct observation of…
Job Description
WRS Health, recognized as a top electronic health record provider, offers cloud-based EMR and practice management systems along with billing, marketing, and patient coordination services. The company is hiring a remote Product Designer (Human-Centered) on a full-time or independent contractor basis. This role bridges user needs with technical execution by conducting research, mapping user journeys, building prototypes, and running usability tests. The position suits professionals who enjoy direct observation of user workflows, translating insights into clear direction, and justifying design choices with data. In this clinical technology environment, intuitive design directly impacts provider efficiency, burnout prevention, and patient safety. Selected candidates must be available during standard United States business hours.
Responsibilities
- Perform contextual inquiries, interviews, surveys, and field observations involving patients, physicians, billers, and clinical staff
- Collaborate with support and account management teams to analyze client feedback and support tickets
- Convert research findings into personas, service blueprints, system workflows, and journey maps
- Share insights with executive and product leadership to influence roadmap priorities
- Lead cross-functional design workshops and create wireframes and interactive prototypes utilizing Adobe XD, Figma, or Sketch
- Develop AI-powered capabilities such as AI charting while keeping clinicians in control
- Plan, moderate, and analyze usability tests for both new and existing designs
- Evaluate safety-critical workflows including e-prescribing and medication management, and assist with ONC Safety-Enhanced Design testing
- Work alongside engineers, product managers, and business analysts within Agile and Scrum teams
- Maintain HIPAA-safe research practices and uphold accessibility standards including Section 508 and WCAG
- Scale and construct the human-centered design practice at WRS Health, mentoring teammates and establishing standards
Requirements
- Possess 3 to 6 or more years of professional background in UX design, user research, or human-centered design within enterprise or regulated sectors
- Demonstrate technical proficiency in qualitative research methods, usability testing frameworks, Agile delivery flows, and prototyping tools such as Figma, Sketch, or Adobe XD
- Show working knowledge of WCAG and Section 508 accessibility standards
- Provide a portfolio or case studies highlighting end-to-end research, synthesis, prototyping, and measurable impact
- Maintain availability during standard US business hours from 9:00 AM to 5:00 PM EST or 8:30 AM to 4:30 PM EST
Qualifications
- Hold a Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
- Bring experience designing health IT products such as electronic health records, practice management systems, telehealth, or revenue cycle solutions
- Have familiarity with ambulatory specialty clinical workflows and terminology
- Understand ONC Safety-Enhanced Design requirements, ISO 9241-210, or NISTIR 7804
- Demonstrate experience designing automation or AI-assisted features with human-in-the-loop review patterns
- Have prior experience building a design function or mentoring other designers and researchers
- Possess experience with product analytics platforms, unmoderated testing tools, and remote research
- Have a clinical background or previous work experience in a medical practice environment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job is listed as remote.
What is the employment type?
The role is offered as full-time or independent contractor.
What are the required working hours?
Candidates must be available during standard US business hours, specifically 9:00 AM to 5:00 PM EST or 8:30 AM to 4:30 PM EST.
What salary does the position offer?
The salary is not stated in the job posting, though compensation is based on location, qualifications, and experience.
Sample Interview Questions
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