Remote opportunity at
SoftgicIT Associate
Softgic is seeking an IT Associate to focus on the employee experience by coordinating onboarding logistics for incoming personnel. This remote position involves collaborating closely with…
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About This Role
Softgic is seeking an IT Associate to focus on the employee experience by coordinating onboarding logistics for incoming personnel. This remote position involves collaborating closely with human resources departments, management personnel, and technical groups to guarantee a smooth start for all staff members joining the organization. The ideal candidate maintains a customer-first mindset, excels at cross-functional communication, and manages onboarding tickets from creation to resolution. In this capacity, the IT…
Job Description
Softgic is seeking an IT Associate to focus on the employee experience by coordinating onboarding logistics for incoming personnel. This remote position involves collaborating closely with human resources departments, management personnel, and technical groups to guarantee a smooth start for all staff members joining the organization. The ideal candidate maintains a customer-first mindset, excels at cross-functional communication, and manages onboarding tickets from creation to resolution.
In this capacity, the IT Associate serves as the central point of contact among various internal departments. Responsibilities include tracking ticket statuses, updating shared tracking documents, maintaining meeting and document logs, and communicating updates to hiring teams and managers. Candidates should possess strong technical aptitude along with proficiency in tracking tools and spreadsheet management. This role suits professionals who thrive in a fast-paced environment and enjoy refining administrative and technical processes.
Responsibilities
- Manage and resolve new hire tickets within the designated platform
- Maintain shared spreadsheets for cross-functional teams involved in onboarding
- Communicate ticket statuses to human resources, recruiting, and managers
- Serve as a liaison across multiple internal teams and maintain records of meetings and documentation
- Facilitate a positive onboarding experience for newly hired users
- Collaborate with internal groups regarding process updates and document modifications
Requirements
- Two to five years of experience working in a team environment
- Strong verbal communication skills across multiple management levels
- Proficiency in written communication using formal or casual tones
- Experience creating standard operating procedures and documentation
- Strong Microsoft Excel and tracking skills
- Technical aptitude to quickly learn new tools and concepts
- Familiarity with technological platforms including Azure, Microsoft Entra, Power BI, ADManager, and Endpoint Central
- Ability to multitask and work quickly and efficiently
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does Softgic offer for this role?
The job posting does not specify a salary.
What experience is required for the IT Associate role?
Candidates must have two to five years of experience working in a team environment, along with strong technical aptitude and Excel skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
