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ClickUpAutomations Engineer, Post Sales Systems
ClickUp operates as an AI-native company building a converged productivity workspace combining tasks, documents, chat, calendars, and enterprise search, enhanced by context-aware artificial intelligence. Every member…
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About This Role
ClickUp operates as an AI-native company building a converged productivity workspace combining tasks, documents, chat, calendars, and enterprise search, enhanced by context-aware artificial intelligence. Every member of the organization incorporates AI into daily operations, and candidates are assessed on their AI fluency during the recruitment procedure. The Automations Engineer, Post Sales Systems position focuses on designing, constructing, and overseeing the artificial intelligence systems and automated workflows that drive the post-sales…
Job Description
ClickUp operates as an AI-native company building a converged productivity workspace combining tasks, documents, chat, calendars, and enterprise search, enhanced by context-aware artificial intelligence. Every member of the organization incorporates AI into daily operations, and candidates are assessed on their AI fluency during the recruitment procedure.
The Automations Engineer, Post Sales Systems position focuses on designing, constructing, and overseeing the artificial intelligence systems and automated workflows that drive the post-sales support division. This professional transforms customer experience workflows within Zendesk and related platforms into efficient, scalable automations designed to minimize manual tasks, elevate client experiences, and allow support professionals to concentrate on high-value interactions.
Suitable candidates thrive in fast-paced environments, maintain complete ownership of their creations, and possess a strong enthusiasm for deploying artificial intelligence to solve practical operational challenges. The role bridges technical discipline with customer empathy, requiring close collaboration with support teams, success divisions, and go-to-market systems leadership to eliminate friction and surface operational insights.
Responsibilities
- Design and build Zendesk automations to handle ticket routing, field updates, summary notes, escalation logic, and customer outreach
- Develop AI-driven workflows utilizing Zendesk AI, custom large language model integrations, and ClickUp Super Agents for summarization, sentiment evaluation, and response recommendations
- Architect low-code and no-code solutions through platforms like Workato and Zapier to link Zendesk with Salesforce, ClickUp, and chat tools
- Manage the complete lifecycle of automations covering discovery, architecture, creation, testing, launch, and ongoing refinement
- Maintain data flows between support technologies while keeping records updated for downstream applications
- Build and sustain reporting dashboards and pipelines tracking support health, automation impact, and productivity
- Experiment with emerging artificial intelligence and large language model capabilities to determine readiness for production support workflows
- Monitor system health, error rates, and service level agreements to resolve issues proactively before operations suffer
- Maintain documentation and runbooks so support teams understand system behavior and escalation procedures
Requirements
- Three to five or more years of professional background in systems administration, business systems engineering, or customer support platform operations
- Demonstrated history of building and shipping production-ready automations or integrations that delivered measurable business results
- Hands-on administrative level proficiency or higher with Zendesk customer experience platforms
- Experience working in a rapid, collaborative environment requiring versatility and adaptability
- Strong technical familiarity with REST APIs, webhooks, and low-code integration tools like Workato, Zapier, or Retool
- Working knowledge of prompt engineering, large language model application programming interfaces, and safe artificial intelligence integration into production
- Capability to work with JavaScript, Python, JSON, or SQL to handle data transformations and pipelines
- Understanding of Zendesk-to-Salesforce synchronization workflows, object relationships, and integration methods
Qualifications
- Prior background working with ClickUp, Maven, chatbots, go-to-market systems, or support-oriented software-as-a-service operations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Automations Engineer position?
The salary for this role ranges from USD 144,000 to 181,000 per year.
Is this position remote?
The job posting specifies that the remote status is on-site.
What employment type is this role?
This position is full-time.
Where is the job located?
The specific geographic location is not stated in the job posting.
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