Opportunity at
RoboflowSupport Engineer
Roboflow is seeking a Support Engineer to help developers and enterprise clients implement computer vision models and machine learning tools. The employer creates software that simplifies…
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About This Role
Roboflow is seeking a Support Engineer to help developers and enterprise clients implement computer vision models and machine learning tools. The employer creates software that simplifies working with computer vision, serving over one million developers and half of the Fortune 100. This position acts as a consultative technical advisor rather than a standard break-fix resource, helping clients accelerate time-to-value while providing a critical feedback loop to product and sales teams.…
Job Description
Roboflow is seeking a Support Engineer to help developers and enterprise clients implement computer vision models and machine learning tools. The employer creates software that simplifies working with computer vision, serving over one million developers and half of the Fortune 100. This position acts as a consultative technical advisor rather than a standard break-fix resource, helping clients accelerate time-to-value while providing a critical feedback loop to product and sales teams.
This role suits professionals with a background in support, engineering, or field organizations who enjoy troubleshooting complex technical problems across multiple layers. Daily tasks involve resolving customer issues, building technical documentation, participating in on-call rotations, and identifying platform expansion opportunities. Team members operate in a high-autonomy environment characterized by curiosity, accountability, and a bias toward action.
As an early hire in the support department, this individual will work closely with leadership and company co-founders to shape the future direction of support operations. Candidates can work remotely or from company hubs located in New York City, San Francisco, and São Paulo.
Responsibilities
- Participate in the support team on-call rotation
- Service technical customer issues to meet contractual SLAs and drive them to resolution
- Create technical content such as documentation, videos, and knowledge base articles to capture best practices
- Build customer relationships through trusted advice and delivery of support obligations
- Collaborate with sales, solutions architects, and implementation engineers to maintain continuity across the customer journey
- Coordinate with field and product teams to inform customer-facing roadmaps
- Stay updated on the latest product features and releases
- Contribute to the ongoing evolution of support processes, tooling, and knowledge bases
Requirements
- At least five years of experience with Linux and networking fundamentals including VPN, SSH, and firewalls
- Proficiency in Bash and Python scripting
- Cross-stack troubleshooting ability spanning data input, cloud infrastructure, network connectivity, and model inference performance
- Working knowledge of computer vision and machine learning pipeline practices across data, training, and deployments on edge devices like Nvidia Jetson
- Ability to manage a diverse portfolio of customer accounts and technical issues while prioritizing based on impact and urgency
Qualifications
- Experience connecting and troubleshooting camera-based edge devices such as webcams, Nvidia Jetson, and Raspberry Pi along with their data streams
- Prior professional services, pre-sales engineering, or solutions architecture experience focused on complex challenges and business value
- Demonstrated ability to connect technical solutions to tangible business value and return on investment
Core Skills
Benefits
- 4000 dollar annual travel stipend for working alongside colleagues anywhere
- 350 dollar monthly productivity stipend for high-speed home internet or co-working space usage
- Health insurance coverage up to 100 percent for the employee and their partner or family
- Company equity
- Relocation bonus for working from one of the company hubs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
Roboflow operates globally across the US and Europe with physical hubs in New York City, San Francisco, and São Paulo. Employees can work remotely from home, from co-working spaces, or from one of the company hubs.
What is the employment type?
The posting specifies that this is a full-time position.
What is the salary for this role?
The job posting does not specify a salary.
What experience is required for applicants?
Applicants must have at least five years of experience with Linux and networking fundamentals, proficiency in Bash and Python scripting, cross-stack troubleshooting skills, and a working knowledge of computer vision and machine learning pipelines.
Sample Interview Questions
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