Remote opportunity at
DevRevAI Outcomes Manager
DevRev is looking for an AI Outcomes Manager to work remotely in a full-time capacity. Backed by Mayfield and Khosla Ventures with over 150 million dollars…
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About This Role
DevRev is looking for an AI Outcomes Manager to work remotely in a full-time capacity. Backed by Mayfield and Khosla Ventures with over 150 million dollars raised, DevRev builds a platform called Computer that unifies data sources, tools, and workflows into an AI-ready environment. The company combines Customer Support and Customer Success into a single unified position, eliminating departmental handoffs. In this role, you will own enterprise and growth accounts…
Job Description
DevRev is looking for an AI Outcomes Manager to work remotely in a full-time capacity. Backed by Mayfield and Khosla Ventures with over 150 million dollars raised, DevRev builds a platform called Computer that unifies data sources, tools, and workflows into an AI-ready environment. The company combines Customer Support and Customer Success into a single unified position, eliminating departmental handoffs.
In this role, you will own enterprise and growth accounts end-to-end, managing implementation, adoption, escalations, and renewals while leveraging an AI agent to handle initial triage and ticket classification. Candidates should be comfortable navigating ambiguity, utilizing AI tools daily, and engaging directly with both technical and executive stakeholders.
Responsibilities
- Manage a portfolio of enterprise and growth accounts through end-to-end ownership
- Oversee the customer journey from implementation and go-live through adoption and renewal
- Define success criteria and validate launch readiness prior to go-live
- Handle ticket resolution by reviewing and personalizing AI-generated response drafts
- Monitor usage metrics and anomalies to trigger proactive customer outreach
- Conduct enablement sessions and connect product utilization to measurable business value
- Maintain multi-threaded relationships with executive sponsors
- Facilitate renewal reviews and identify potential account expansion opportunities for Sales
Requirements
- Possess a minimum of three years of experience in client-facing technical roles such as solutions engineering, technical account management, customer success, or support engineering
- Demonstrate technical capability with APIs, root-cause analysis, and issue tracing
- Have hands-on experience using at least one ticketing system, CRM, workflow automation platform, analytics tool, or developer tool
- Maintain commercial awareness regarding ACV, utilization tracking, and expansion signals
Qualifications
- Hold a Bachelor of Technology degree or an equivalent bachelor's degree in an engineering or technology field
- Hold a postgraduate degree in management such as an MBA or equivalent
- Bring background experience working in enterprise SaaS, fintech, or high-volume support environments
- Demonstrate prior experience handling both customer support and customer success functions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the AI Outcomes Manager role is remote.
What is the employment type?
This is a full-time position.
What salary does this position offer?
The compensation details are not specified in the job posting.
What educational background is required?
Candidates must have at least a bachelor's degree in engineering or technology, such as a B.Tech, or a postgraduate management degree like an MBA.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
