Remote opportunity at
RelationalAICustomer Support Engineer
RelationalAI is hiring a remote Customer Support Engineer to join its globally distributed Customer Success organization. RelationalAI develops a platform that teaches large language models business…
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About This Role
RelationalAI is hiring a remote Customer Support Engineer to join its globally distributed Customer Success organization. RelationalAI develops a platform that teaches large language models business context and logic using structured enterprise data, relational knowledge graphs, and neuro-symbolic-relational reasoners. In this full-time role, you will help customers maximize the value of RelationalAI products by addressing technical inquiries, diagnosing issues, and partnering with internal teams to enhance the user experience. During…
Job Description
RelationalAI is hiring a remote Customer Support Engineer to join its globally distributed Customer Success organization. RelationalAI develops a platform that teaches large language models business context and logic using structured enterprise data, relational knowledge graphs, and neuro-symbolic-relational reasoners. In this full-time role, you will help customers maximize the value of RelationalAI products by addressing technical inquiries, diagnosing issues, and partnering with internal teams to enhance the user experience.
During the initial phase, you will spend time mastering the company's offerings and handling customer inquiries to develop deep product familiarity. Over time, you will have the opportunity to specialize in particular technical domains and function as a subject matter expert for the Field Engineering group. The position suits individuals who possess a strong technical background, a passion for resolving client challenges, and the ability to navigate both minor and urgent issues across multiple time zones.
Day-to-day duties involve triaging support requests using error logs, sample code, and stack traces, advising clients on application integration, and collaborating with Product Management and Engineering to implement fixes. You will interact with diverse stakeholders, ranging from developers to executive leadership, utilizing email, telephone, video conferencing, and occasional in-person meetings. Qualified applicants should bring significant customer-facing support experience and strong programming capabilities in languages such as Python and SQL.
Responsibilities
- Manage and resolve customer support requests ranging from minor to urgent during business hours, with occasional off-hours shifts and on-call duties
- Partner with Sales, Field Engineering, and Product Engineering to investigate and resolve technical user issues
- Triage incoming problems by analyzing error messages, log files, thread dumps, stack traces, and sample code
- Troubleshoot performance issues within client applications and their interaction with the platform
- Advise users on client application architecture and environment issues involving Snowflake, Azure, and the proprietary platform
- Utilize AI agents to accelerate troubleshooting and propose code optimizations for clients
- Communicate effectively with developers, operational teams, management, and CTOs via phone, email, video conferencing, and occasional in-person visits
- Contribute to product and tool improvements by relaying user feedback to Product Management and Engineering
Requirements
- Have at least 5 years of experience in a customer-facing support role
- Possess a background in database technologies or graph database technologies
- Demonstrate proficiency in programming languages including Python and SQL
- Be able to work remotely from anywhere in the world
Qualifications
- Hold a Bachelor of Science or Master of Science degree in Computer Science, Engineering, or another technical field
Core Skills
Benefits
- Base salary ranging from USD 140,000 to USD 160,000 per year
- Equity in the company
- Comprehensive benefits package
- Open paid time off and flexible schedules
- Recharge weeks
- Mental-health support and learning stipends
- Participation in regular team offsites and global events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Customer Support Engineer position remote?
Yes, this is a remote role that allows you to work from anywhere in the world, though some locations may carry specific eligibility requirements.
What is the salary range for this job?
The base salary ranges from USD 140,000 to USD 160,000 per year, supplemented by equity and comprehensive benefits.
What experience is required for this role?
Applicants must have at least five years of experience in a customer-facing support role, along with a background in database or graph database technologies and proficiency in languages like Python and SQL.
How can I apply for this position?
The posting indicates that interested candidates should submit their application through the company's hiring process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
