Remote opportunity at
Strive HealthIT Support Specialist
Strive Health seeks an IT Support Specialist to join the organization in a hybrid-remote capacity. Strive Health focuses on transforming chronic condition care by identifying patient…
Career Tools
About This Role
Strive Health seeks an IT Support Specialist to join the organization in a hybrid-remote capacity. Strive Health focuses on transforming chronic condition care by identifying patient risks early, coordinating thoughtful treatment, and guiding individuals throughout their healthcare experience. In this position, the specialist will resolve technical issues, minimize downtime, and maintain smooth day-to-day operations. The person in this role will act as the primary contact for user assistance, handle service…
Job Description
Strive Health seeks an IT Support Specialist to join the organization in a hybrid-remote capacity. Strive Health focuses on transforming chronic condition care by identifying patient risks early, coordinating thoughtful treatment, and guiding individuals throughout their healthcare experience. In this position, the specialist will resolve technical issues, minimize downtime, and maintain smooth day-to-day operations.
The person in this role will act as the primary contact for user assistance, handle service tickets, configure hardware such as phones and laptops, and manage IT equipment inventory. Candidates should expect to work on-site at an office three days per week, as well as travel for team events, stakeholder meetings, and patient service needs.
This opportunity is well-suited for detail-oriented professionals who possess strong organizational capabilities and customer service expertise. Applicants must have reliable transportation, a valid driver's license, and meet minimum home internet speed requirements.
Responsibilities
- Act as the primary contact for end-users requiring technical help via email, telephone, or ticketing systems
- Address technical issues and customer inquiries within established service level agreements
- Reference Knowledge Base materials to resolve problems instantly
- Gather additional details for tickets requiring escalation to senior personnel
- Guide users through the setup and configuration of mobile phones and laptops
- Review and recommend updates to documentation to improve clarity
- Prioritize and manage support tickets to achieve prompt problem resolution
- Help manage IT equipment inventory
- Travel and meet face-to-face with external or internal stakeholders
- Fulfill an office requirement of three days per week
Requirements
- High school diploma or GED equivalent
- At least two years of combined relevant experience, education, or certification
- Home internet connectivity meeting minimum speeds of 3.8Mbps upload and 3.0Mbps download
- Reliable transportation and an active driver license for regional travel
- Ability to travel and work on-site as required by business needs
Qualifications
- Familiarity with macOS and Windows operating systems
- Knowledge of standard office software applications like Microsoft Office
- Strong customer service skills with the ability to explain technical details to non-technical users
- Strong organizational skills and attention to detail
- Capacity to operate both independently and within a team environment
Core Skills
Benefits
- Medical, dental, and vision insurance
- Employee assistance programs
- Employer-paid and voluntary life and disability insurance
- Health and flexible spending accounts
- Competitive compensation paired with a performance-based bonus program
- 401(k) plan with employer match and financial wellness resources
- Paid holidays, vacation, sick time, and parental or living donor leaves
- No-cost family forming services through Maven Maternity
- Physical wellness perks and mental health support
- Annual professional development stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work model for this role?
This is a hybrid-remote position requiring staff to work from an office three days per week, along with occasional regional travel for stakeholder meetings, patient visits, and team events.
What is the salary range for the IT Support Specialist position?
The hourly range is $24.28 to $27.88, with final compensation determined by location, experience, and qualifications.
Does Strive Health provide work visa sponsorship?
No, Strive Health is unable to offer work visa sponsorship at this time.
What are the minimum education and experience requirements?
Applicants must have a high school diploma or GED equivalent, along with at least two years of combined related work experience, education, or certification.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.