Opportunity at
DeloitteIT Technician
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral…
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About This Role
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral updates and repairs under direct supervision while adhering to a predefined service level agreement. The position suits IT professionals who have experience supporting users in large corporate settings and who can effectively manage service desk tasks, troubleshoot computer systems, and foster positive client relationships.
Job Description
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral updates and repairs under direct supervision while adhering to a predefined service level agreement. The position suits IT professionals who have experience supporting users in large corporate settings and who can effectively manage service desk tasks, troubleshoot computer systems, and foster positive client relationships.
Responsibilities
- Perform hardware, software, and peripheral updates and repairs under direct supervision
- Troubleshoot and fix computer systems and peripheral equipment across the organization
- Create and maintain positive client relationships
- Install and configure standard hardware and software
- Maintain a tidy work environment
- Handle administration and filing for the IT service desk
- Manage third-party calls and fill in for absent colleagues
- Monitor service level agreement metrics on the ServiceNow logging system
- Log call details accurately and track queries through to final resolution
- Assist with audio-visual setups for events
- Provide user support for hardware and software queries and escalate unresolved issues
- Help users transfer knowledge regarding the Microsoft Office suite, IT processes, and procedures
Requirements
- Minimum of one year of IT support experience, preferably within a large corporate environment
- Sound technical knowledge in operating systems and the Microsoft Office suite
- Advanced knowledge of networks, IT infrastructure, and applications
Qualifications
- CompTIA A+ and/or N+ certification
- Microsoft MCSA certification
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the IT Technician position?
The role is offered on a permanent basis.
Where is this job located?
The specific location is not stated in the job posting, though the role involves on-site duties within the Africa Technology Services division.
What experience is required for this role?
Candidates must have one year or more of IT support experience, ideally gained within a large corporate environment.
What salary does Deloitte offer for this position?
The job posting does not specify a salary.
Sample Interview Questions
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