Opportunity at
DeloitteIT Technician (6 Months Contract) JHB
Deloitte is seeking an IT Technician for a six-month contract within the Africa Technology Services division. This position centres on delivering technical assistance and maintaining service…
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About This Role
Deloitte is seeking an IT Technician for a six-month contract within the Africa Technology Services division. This position centres on delivering technical assistance and maintaining service level agreements across the organisation. The chosen individual will handle hardware and software deployment, resolve user queries both remotely and in person under direct supervision, and maintain administrative accuracy within the service desk platform. The role involves building client relationships, coordinating third-party vendor support…
Job Description
Deloitte is seeking an IT Technician for a six-month contract within the Africa Technology Services division. This position centres on delivering technical assistance and maintaining service level agreements across the organisation. The chosen individual will handle hardware and software deployment, resolve user queries both remotely and in person under direct supervision, and maintain administrative accuracy within the service desk platform.
The role involves building client relationships, coordinating third-party vendor support calls, logging system data comprehensively, and preparing audio-visual technology for events. Team members also provide ad-hoc instruction on applications like the Microsoft Office Suite to foster independent user proficiency. This opportunity suits an administrative-minded technology professional with prior corporate support experience who wants to build upon their existing technical foundation.
Deloitte is committed to employment equity, workplace diversity, and inclusion across the African continent. The organisation evaluates candidates in alignment with its Employment Equity Plan and provides reasonable accommodation for individuals with disabilities and neurodiverse needs during the hiring process.
Responsibilities
- Execute hardware, software, and peripheral updates and repairs under direct supervision
- Troubleshoot and resolve computer system and peripheral equipment issues
- Install and configure standard hardware and software efficiently
- Manage IT service desk administration, filing, and record traceability
- Coordinate third-party support calls and act as a liaison with external vendors
- Monitor and maintain ServiceNow service level agreement compliance with a 98% target
- Set up audio-visual equipment for organisational events
- Provide ad-hoc user instruction on the Microsoft Office Suite and internal processes
Requirements
- Minimum of one year of IT support experience, preferably in a large corporate setting
- Proficiency with operating systems and the Microsoft Office Suite
- Knowledge of networks, applications, and IT infrastructure
- Strong communication and interpersonal skills
- Attention to detail for accurate record-keeping
Qualifications
- CompTIA A+ certification
- CompTIA N+ certification
- Microsoft MCSA certification
- Experience using ServiceNow or similar IT service management software
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is a fixed-term contract lasting for six months.
What division does this role belong to?
The position is part of the Africa Technology Services division at Deloitte.
Is the salary provided in the job posting?
The source posting does not specify salary information.
What certifications are required or desirable?
CompTIA A+ and/or N+ certifications are required, while a Microsoft MCSA certification is listed as desirable.
Where is the position located?
The job posting does not state a specific location.
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