Opportunity at
DeloitteIT Technician
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral…
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About This Role
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral updates and repairs under direct supervision while adhering to a predefined service level agreement. The position is well-suited for an individual with professional IT support experience who wants to contribute to a corporate technology environment. The chosen candidate will troubleshoot computer systems and peripheral…
Job Description
Deloitte is seeking an IT Technician to join its Africa Technology Services division on a permanent basis. This on-site role involves performing hardware, software, and peripheral updates and repairs under direct supervision while adhering to a predefined service level agreement. The position is well-suited for an individual with professional IT support experience who wants to contribute to a corporate technology environment.
The chosen candidate will troubleshoot computer systems and peripheral equipment, build client relationships, install and configure standard hardware and software, and maintain an organized workspace. Additional duties include managing service desk administration, filing, handling third-party calls, covering for absent colleagues, monitoring service level agreement metrics on the ServiceNow logging system, and assisting with audiovisual event setups. The role also requires collaborating with the team to resolve support queries efficiently, guiding users through Microsoft Office applications and IT processes, and staying aware of security risks.
Responsibilities
- Perform hardware, software, and peripheral updates and repairs under direct supervision
- Troubleshoot computer systems and peripheral equipment across the organization
- Create and maintain positive client relationships
- Install and configure standard hardware and software
- Maintain an orderly work environment and handle IT service desk administration and filing
- Manage third-party calls and cover for absent colleagues
- Monitor service level agreements within the ServiceNow logging system
- Assist with audiovisual setups for events
- Resolve user support queries both remotely and on-site within established timeframes
- Log support calls accurately with complete details and track them through to resolution
- Help users transfer knowledge regarding the Microsoft Office suite, IT processes, and procedures
Requirements
- Minimum of one year of IT support experience, preferably within a large corporate environment
- Sound technical knowledge of the Microsoft Office suite and operating systems
- Advanced knowledge of networks, IT infrastructure, and applications
Qualifications
- CompTIA A+ and/or CompTIA N+ certification
- Microsoft MCSA (Microsoft Certified Solutions Associate) certification
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the IT Technician position?
The position is offered on a permanent basis.
Where is the job located and is it remote?
The posting specifies that the role is on-site, but a specific city or country location is not stated in the source.
What level of experience is required for this role?
Candidates must bring at least one year of IT support experience, preferably within a large corporate environment.
What certifications are required or desired?
The minimum qualification requires CompTIA A+ and/or N+ certification, while a Microsoft MCSA certification is desired.
What is the salary for this position?
The job posting does not specify the salary for the IT Technician role.
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