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DeloitteIT Technician (6 Months Contract) KZN
Deloitte is hiring an IT Technician for a six-month contract within the Africa Technology Services division. This position involves delivering practical technical support, executing hardware, software,…
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About This Role
Deloitte is hiring an IT Technician for a six-month contract within the Africa Technology Services division. This position involves delivering practical technical support, executing hardware, software, and peripheral updates, and resolving user issues within defined service level agreements. The role suits a proactive professional aiming to build technical expertise and professional client relationships within a large corporate setting. Selected candidates will supply first-line user support, maintain accurate ticket records, handle…
Job Description
Deloitte is hiring an IT Technician for a six-month contract within the Africa Technology Services division. This position involves delivering practical technical support, executing hardware, software, and peripheral updates, and resolving user issues within defined service level agreements. The role suits a proactive professional aiming to build technical expertise and professional client relationships within a large corporate setting.
Selected candidates will supply first-line user support, maintain accurate ticket records, handle third-party vendor calls, and assist with audio-visual setups for organizational events. The position calls for strong foundational knowledge of operating systems, office applications, and IT infrastructure, alongside strict adherence to organizational security policies. Deloitte emphasizes workplace diversity, equity, and inclusion, offering reasonable accommodations for applicants with disabilities or neurodiverse needs during the hiring process.
Responsibilities
- Provide first-line support to resolve user queries regarding hardware and software issues
- Install, configure, and maintain standard organizational hardware and software
- Monitor service level agreement performance to meet targets
- Log and track system details accurately for audit and knowledge purposes
- Escalate complex technical matters to specialist teams with proper documentation
- Coordinate external technical support by managing vendor calls
- Supply ad-hoc end-user training on system procedures, processes, and the Microsoft Office Suite
- Assist with audio-visual setups for company events
Requirements
- Minimum of one year of IT support experience, preferably in a large corporate setting
- Solid technical knowledge of operating systems and the Microsoft Office Suite
- Advanced understanding of applications, IT infrastructure, and networks
- Awareness of IT security risks and alignment with company policies
Qualifications
- CompTIA A+ certification
- CompTIA N+ certification
- Microsoft MCSA certification
- Experience using ServiceNow or comparable IT service management platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this IT Technician role?
This is a six-month contract position.
What division does this role belong to?
The position sits within the Africa Technology Services division at Deloitte.
What certifications are required or desirable?
CompTIA A+ and/or N+ certifications are listed under qualifications, while a Microsoft MCSA certification is noted as desirable.
Is the salary or exact work location specified in the posting?
The posting does not specify the salary or the exact geographic location.
Sample Interview Questions
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