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DeloitteIT Technician (6 Months Contract) CPT
Deloitte is seeking an IT Technician for a six-month fixed-term contract within its Africa Technology Services division in Cape Town. This on-site role focuses on delivering…
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About This Role
Deloitte is seeking an IT Technician for a six-month fixed-term contract within its Africa Technology Services division in Cape Town. This on-site role focuses on delivering technical support, addressing hardware and software matters, and assisting users with peripherals to meet established service level agreements. The chosen professional will handle service desk administration, configure standard software and hardware, maintain records on ServiceNow, and provide audio-visual assistance for company events. Additional duties…
Job Description
Deloitte is seeking an IT Technician for a six-month fixed-term contract within its Africa Technology Services division in Cape Town. This on-site role focuses on delivering technical support, addressing hardware and software matters, and assisting users with peripherals to meet established service level agreements.
The chosen professional will handle service desk administration, configure standard software and hardware, maintain records on ServiceNow, and provide audio-visual assistance for company events. Additional duties involve training colleagues on IT processes and the Microsoft Office Suite while ensuring continuity through coverage for absent team members.
This opportunity is suited for individuals possessing foundational technical knowledge, customer service capabilities, and experience in a corporate setting. Deloitte follows employment equity principles and supports workplace diversity, providing reasonable accommodations for candidates with disabilities or neurodiverse needs upon request.
Responsibilities
- Build and maintain client relationships through professional support
- Install and configure standard hardware and software solutions
- Manage IT service desk administration and filing
- Coordinate and handle third-party technical calls
- Monitor and maintain the service level agreement target on ServiceNow
- Log system details accurately and track queries through to resolution
- Support audio-visual setups for company events
- Provide training on the Microsoft Office Suite and IT processes
Requirements
- Minimum 1 year of IT support experience
- Sound technical knowledge of operating systems and the Microsoft Office Suite
- Advanced knowledge of applications, IT infrastructure, and networks
- Strong communication and customer service skills
Qualifications
- CompTIA A+ certification
- CompTIA N+ certification
- Microsoft MCSA certification
- Experience with ServiceNow or similar IT service management tools
- Experience supporting a large and diverse user base
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and duration for this role?
This position is a six-month fixed-term contract.
Where is the job located?
The role is located in Cape Town and is performed on-site.
What salary is offered for the IT Technician position?
The source posting does not specify a salary for this role.
What are the core experience requirements?
Candidates must have a minimum of one year of IT support experience, preferably in a large corporate environment, alongside technical knowledge of operating systems and the Microsoft Office Suite.
Sample Interview Questions
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