Opportunity at
EburyJunior FX Customer Relations Executive
Ebury is looking for a junior customer relations executive in Vilnius. The job is full time and office based, and it places the holder at the…
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About This Role
Ebury is looking for a junior customer relations executive in Vilnius. The job is full time and office based, and it places the holder at the centre of corporate client service. The executive is the everyday contact for a group of business clients and offers operational and trading help. The portfolio includes roughly 300 clients who trade online through the EBO system. The job combines client contact, operational skill and…
Job Description
Ebury is looking for a junior customer relations executive in Vilnius. The job is full time and office based, and it places the holder at the centre of corporate client service. The executive is the everyday contact for a group of business clients and offers operational and trading help. The portfolio includes roughly 300 clients who trade online through the EBO system.
The job combines client contact, operational skill and resolving problems. Live currency bookings, bank details and high-value payments must be processed with precision, and the executive is expected to flag likely trouble early, such as an approaching payment date or missing banking information. Queries are followed through to resolution by coordinating with other departments. There is also a commercial element, including noticing new currency requirements and explaining product improvements to clients.
The role suits someone who enjoys servicing clients, copes well with tight deadlines and busy monthly peaks, and hopes to become the main point of contact on accounts. The posting describes Ebury as a fintech established in 2009 that provides integrated services covering hedging and financing, and says the company employs more than 2,000 people across nearly 70 cities.
Responsibilities
- Serve as the first point of contact for corporate clients and give day-to-day operational and trading help
- Manage roughly 300 clients who trade through the EBO platform
- Encourage clients to use Ebury as their primary platform for trading and cross-border payments
- Anticipate client problems, such as payment timing or banking data gaps, and resolve questions fully
- Process live currency bookings, banking details and high-value payments with accuracy
- Present the product range and identify ways to grow key accounts
Requirements
- Fluent Lithuanian and professional-level English
- Clear written and spoken communication
- Comfort dealing with clients directly and working with several internal teams
- Capacity to juggle multiple enquiries across different channels and client types
- Working understanding of FX and exchange rates
- Numerical confidence and close attention to detail
Qualifications
- Experience in a busy client-facing role (preferred)
- Sales background or experience (a plus)
- Proficiency with Microsoft Office, especially Excel
- Curiosity about currency markets (helpful)
Core Skills
Benefits
- Development along a defined progression path based on personal goals
- Training and resources to strengthen client relationship skills
- Support and mentoring from experienced client portfolio managers
- Modern technology and systems
- Benefits package that typically includes health care and social benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting places the role in Vilnius, Lithuania, on an office-based basis.
What languages are needed?
Fluent Lithuanian and professional-level English are required.
What does the work involve day to day?
The executive gives corporate clients daily operational and trading support and manages a portfolio of around 300 clients who trade online. The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.