Opportunity at
WiseKYC Operations Senior Lead - Platform
The KYC Operations Senior Lead role is a full-time, on-site position in Hyderabad. The lead oversees several KYC Team Leads and their analyst teams, aiming for…
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About This Role
The KYC Operations Senior Lead role is a full-time, on-site position in Hyderabad. The lead oversees several KYC Team Leads and their analyst teams, aiming for steady, high-standard customer due diligence reviews and hitting operational targets. The role sits within Wise Platform, the infrastructure business that serves banks, fintechs and multinationals by building Wise's international money movement into products their own customers already use. The lead is responsible for building…
Job Description
The KYC Operations Senior Lead role is a full-time, on-site position in Hyderabad. The lead oversees several KYC Team Leads and their analyst teams, aiming for steady, high-standard customer due diligence reviews and hitting operational targets. The role sits within Wise Platform, the infrastructure business that serves banks, fintechs and multinationals by building Wise's international money movement into products their own customers already use.
The lead is responsible for building high-performing teams that prize shared learning, coaching KYC Team Leads, and designing development plans for identified opportunities. The role also covers career check-ins and recommendations on promotions and pay. Group-wide KPIs are measured, one-to-one coaching is held regularly, and the lead is the escalation point for issues team leads cannot resolve. Process improvements and automation are proposed, and standard operating procedures are refined.
The lead acts as a subject matter expert on regulatory obligations and on a risk-based approach to money laundering and financial crime, and helps senior leadership with audits and policy development. Planning and reporting are part of the job, along with stakeholder communication across different levels of the business. The posting asks for a minimum of three years in operations, preferably in customer due diligence, enhanced due diligence, AML or risk-assessment work, at least two years leading medium to large teams of 20 to 60 people, and excellent English.
Responsibilities
- Guide KYC Team Leads and analysts so reviews stay accurate and well executed
- Coach and develop team leads, and design growth plans for identified skills and behaviours
- Track group-wide KPIs and act on reports with corrective actions
- Hold regular one-to-one coaching sessions and act as the escalation point for unresolved issues
- Propose process improvements, automation and refinements to standard operating procedures
- Advise on audits and policy development and train the team on operational topics
Requirements
- Excellent verbal and written English
- Minimum of three years in operations, preferably in customer due diligence, enhanced due diligence, AML or risk-assessment work
- At least one year in KYC or AML, financial compliance, with a good grasp of the regulatory framework
- At least two years leading medium to large teams of 20 to 60 employees
- Strong organisational, time management and interpersonal skills in a fast-paced, high-pressure setting
Qualifications
- Undergraduate degree in finance, business, law or a related discipline
- Certifications such as ICA or CAMS, or equivalent EDD and AML certification
- Between two and three years of hands-on work in KYC and AML, financial-crime controls, compliance or risk roles
- Ability to use analytics tools such as Looker, Superset or similar
Core Skills
Benefits
- Restricted stock units (RSUs) alongside the monthly base salary
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What salary does the posting state?
The posting states a gross monthly salary of 1,800,000 to 2,470,000 INR, plus RSUs.
What is the minimum experience?
The posting asks for at least three years in operations and at least two years leading teams of 20 to 60 people.
What does the hiring process involve?
The process listed is an application review, a recruiter screen, a first interview and a final interview.
Where is the role based?
The role is based in Hyderabad and is listed as on-site and full time.
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