Opportunity at
WiseKYC Operations Team Lead - Consumer
Wise is seeking a KYC Operations Team Lead - Consumer to oversee daily tasks for a group of KYC Analysts in Hyderabad. This full-on-site position requires…
Career Tools
About This Role
Wise is seeking a KYC Operations Team Lead - Consumer to oversee daily tasks for a group of KYC Analysts in Hyderabad. This full-on-site position requires managing customer due diligence processes, evaluating financial activities, and maintaining accurate Know Your Customer records according to internal guidelines. The ideal candidate acts as a people manager who balances customer-centric service with industry risk management and regulatory compliance. The role involves coaching and developing…
Job Description
Wise is seeking a KYC Operations Team Lead - Consumer to oversee daily tasks for a group of KYC Analysts in Hyderabad. This full-on-site position requires managing customer due diligence processes, evaluating financial activities, and maintaining accurate Know Your Customer records according to internal guidelines. The ideal candidate acts as a people manager who balances customer-centric service with industry risk management and regulatory compliance.
The role involves coaching and developing team members, designing professional development plans, tracking career progress, and handling performance metrics. The chosen candidate will guide staff through complex files, collaborate with other departments to boost efficiency, and uphold rigorous quality assurance standards. This position suits an experienced operations professional with a strong background in anti-money laundering and risk assessment who thrives in high-pressure environments.
Responsibilities
- Manage the daily operations and performance of a team of KYC Analysts
- Coach staff members and design individual development plans
- Monitor team key performance indicators and conduct regular one-on-one coaching sessions
- Provide guidance on complex and high-risk case escalations
- Collaborate with internal stakeholders to drive operational efficiency
- Implement and maintain a robust quality assurance framework
Requirements
- Minimum of five years of experience in operations, preferably within CDD, EDD, AML, or risk assessment
- Familiarity with regulatory frameworks related to KYC and AML
- Strong verbal and written English communication abilities
- Demonstrated problem-solving skills and ability to learn quickly
- Ability to multitask and handle high-pressure situations
Qualifications
- Bachelor degree in finance, business administration, law, or a related discipline
- Professional certifications such as ICA, CAMS, or an equivalent EDD or AML focused credential
- One to two years of experience in KYC, AML, financial crime, compliance, or related financial services fields
- One to two years of experience leading small or medium-sized teams
- Proficiency in analytics tools such as Looker or Superset
- Additional language skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setup for this role?
The position is based in Hyderabad and is explicitly designated as an on-site role.
What kind of experience is required to apply?
Applicants must have a minimum of five years of experience in operations, ideally within CDD, EDD, AML, or risk assessment domains.
What employment type is this job?
The posting specifies that this is a full-time position.
Is salary information provided in the posting?
No, the job posting does not specify salary details.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.