Remote opportunity at
InstructureL1 Support Engineer - Spanish Bilingual
Instructure is seeking an L1 Support Engineer - Spanish Bilingual to join their team in a remote capacity on a full-time basis. Instructure develops learning management…
Career Tools
About This Role
Instructure is seeking an L1 Support Engineer - Spanish Bilingual to join their team in a remote capacity on a full-time basis. Instructure develops learning management software, including Canvas, aiming to simplify education and personal development through intuitive technology. In this position, the professional will deliver technical assistance to end-users of the Canvas platform. This role involves handling support requests via phone, email, live chat, and a web-based ticketing system…
Job Description
Instructure is seeking an L1 Support Engineer - Spanish Bilingual to join their team in a remote capacity on a full-time basis. Instructure develops learning management software, including Canvas, aiming to simplify education and personal development through intuitive technology. In this position, the professional will deliver technical assistance to end-users of the Canvas platform.
This role involves handling support requests via phone, email, live chat, and a web-based ticketing system from administrators, faculty, staff, and students. The engineer is responsible for validating reported issues, answering usage questions, resolving user problems via the Canvas interface, troubleshooting simple bugs, maintaining accurate records, and escalating complex issues to Tier 2 support. Additional tasks include creating support documentation and maintaining efficiency, dependability, and a sense of humor in a fast-paced setting.
Candidates must be capable of working in a self-directed, agile environment and maintaining professional communication with clients at all times. A background check and identity verification measures are required during the hiring process. Instructure is an Equal Opportunity Employer.
Responsibilities
- Handle support tickets through a web-based ticketing system, phone, or live chat from administrators, faculty, staff, and students
- Validate and clarify reported issues and answer product how-to questions
- Resolve end-user issues directly through the Canvas user interface
- Replicate, troubleshoot, and describe simple software bugs
- Maintain thorough, clear, and complete records of all actions taken in the ticketing system
- Escalate unresolved tickets from the L1 level to the L2 Support team
- Provide timely updates to users with a friendly, efficient, and dependable approach
- Create documentation for support processes when assigned
Requirements
- Ability to read, write, and speak fluently in both English and Spanish
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment requiring critical thinking and problem-solving
- Ability to think quickly, communicate positively, work proactively, and embrace change
- Capacity to handle clients professionally during all interactions
- Strong written and verbal communication skills alongside a sense of humor
- Pass a background check and complete identity verification measures
Core Skills
Benefits
- Competitive compensation
- Participation in the company ownership program for all full-time employees
- Flexible work culture with remote, hybrid, and in-office collaboration spaces varying by role and location
- Generous time off including local holidays and an annual Dim the Lights period in late December
- Comprehensive wellness programs and mental health support
- Learning and development resources such as professional development tools and tuition reimbursement
- Technology and tools necessary to perform work
- Motivosity employee recognition program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that the location is remote.
What is the employment type?
This is a full-time role.
What language skills are required for this role?
Candidates must be able to read, write, and speak fluently in both English and Spanish.
What salary is offered for this position?
The posting lists a salary of USD 18 to 21 per year.
Are there pre-employment screening requirements?
Yes, all employees must pass a background check and may be asked to complete identity verification measures during the hiring process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
